NextRaiseNextRaiseFind jobs
Sign inSign up free
Jobs / Customer Service Manager in India
6 days ago
Apply with autofill
Apply with autofill
Citi·BFSI·6 days ago
6 days ago

Engineering Lead, Global Instant Payments Platform - Senior Vice President

Pune, IndiaSenior · 14+ yearsCustomer Service Manager

Sign up free to see how well your resume matches this role.

Boost your chances at Citi

How you compare FREE

?
Your scoreYour score: not yet known
→
62
Top 10%Top 10%: 62 out of 100

Top 10% of NextRaise users matched against Customer Service Manager roles in India.

Must-have skills for this role

  • java
  • aws
  • distributed systems
  • low-latency

PDF or DOCX · no account needed

Apply faster with autofill FREEThe NextRaise extension autofills your application in one click.careers.example.com/applyAutofillingFull namePriya SharmaEmailpriya.sharma@example.comPhone+49 30 1234567LocationBerlGet the extension

What you'll do

  • Lead the architecture, design, and delivery of Citi's next-generation Instant Payments platform, providing hands-on technical leadership across the full Software Development Lifecycle (SDLC).
  • Design and develop high-performance payment services using Java, distributed systems principles, and event-driven architectures to support low-latency, real-time transaction processing at global scale.
  • Drive the modernization of payment platforms on AWS through cloud-native architectures, microservices, APIs, containerization, and automated infrastructure practices.
  • Build and evolve payment capabilities supporting RTP, FedNow, UPI, SEPA Instant, and emerging real-time payment networks across multiple markets and regulatory jurisdictions.
  • Architect highly resilient and scalable systems capable of processing millions of transactions daily with demanding requirements for latency, availability, security, and operational resilience.
  • Lead and mentor a team of engineers while remaining actively engaged in technical design reviews, architecture decisions, code quality, and resolution of complex engineering challenges.
  • Partner with Product, Operations, Sales, and business stakeholders to translate client and market requirements into innovative payment capabilities and platform enhancements.
  • Build and enhance core payment platform services including payment orchestration, liquidity management, reconciliation, settlement processing, transaction monitoring, exception management, and recovery capabilities.
  • Champion engineering excellence through automated testing, CI/CD, observability, performance engineering, secure software development practices, and measurable quality outcomes.
  • Leverage AI-enabled software engineering tools throughout the SDLC to improve developer productivity, code quality, testing effectiveness, platform reliability, and delivery velocity.

What they're looking for

  • 12+ years of software engineering experience, including significant experience building large-scale payment processing, transaction processing, or financial technology platforms.
  • Expert-level Java development experience with deep understanding of concurrency, JVM performance tuning, asynchronous processing, low-latency application design, and distributed systems engineering.
  • Proven experience designing and delivering high-throughput, mission-critical systems operating at enterprise scale.
  • 5+ years of hands-on AWS experience building, deploying, and operating cloud-native applications in production environments.
  • Strong expertise in microservices, event-driven architectures, REST APIs, messaging systems, and streaming technologies such as Kafka.
  • Deep understanding of instant payments, payment processing, settlement, reconciliation, liquidity management, transaction lifecycle management, and payment operations.
  • Demonstrated experience leading engineering teams while maintaining hands-on involvement in architecture, technical design, and solution delivery.
  • Strong experience with Agile delivery, automated testing, CI/CD pipelines, observability, and production support.
  • Experience leveraging AI-powered engineering tools and modern software development practices to accelerate development and improve engineering productivity.
  • Excellent communication and stakeholder management skills with the ability to influence technical and business decisions across a global organization.
  • Experience developing or operating platforms supporting RTP, FedNow, UPI, SEPA Instant, Faster Payments, Visa Direct, Mastercard Send, or similar real-time payment networks.
  • Knowledge of global payment regulations, operational resiliency requirements, and financial services risk controls.

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

Overview

Citi Treasury and Trade Solutions (TTS) is seeking a highly experienced and hands-on engineering leader to drive the architecture, development, and delivery of our next-generation Global Instant Payments Platform.

This role is ideal for an accomplished software engineer who enjoys solving complex distributed systems challenges, remains actively involved in architecture and technical design, and wants to build the future of real-time payment infrastructure at global scale. The successful candidate will combine deep payments expertise, low-latency Java engineering, cloud-native architecture, and strong delivery leadership to build resilient, high-performance payment solutions supporting Citi's global clients. The role requires close collaboration with Product, Operations, Infrastructure, Risk, and Engineering teams globally to deliver innovative, scalable, and secure instant payment capabilities.

Key Responsibilities

  • Lead the architecture, design, and delivery of Citi's next-generation Instant Payments platform, providing hands-on technical leadership across the full Software Development Lifecycle (SDLC).
  • Design and develop high-performance payment services using Java, distributed systems principles, and event-driven architectures to support low-latency, real-time transaction processing at global scale.
  • Drive the modernization of payment platforms on AWS through cloud-native architectures, microservices, APIs, containerization, and automated infrastructure practices.
  • Build and evolve payment capabilities supporting RTP, FedNow, UPI, SEPA Instant, and emerging real-time payment networks across multiple markets and regulatory jurisdictions.
  • Architect highly resilient and scalable systems capable of processing millions of transactions daily with demanding requirements for latency, availability, security, and operational resilience.
  • Lead and mentor a team of engineers while remaining actively engaged in technical design reviews, architecture decisions, code quality, and resolution of complex engineering challenges.
  • Partner with Product, Operations, Sales, and business stakeholders to translate client and market requirements into innovative payment capabilities and platform enhancements.
  • Build and enhance core payment platform services including payment orchestration, liquidity management, reconciliation, settlement processing, transaction monitoring, exception management, and recovery capabilities.
  • Champion engineering excellence through automated testing, CI/CD, observability, performance engineering, secure software development practices, and measurable quality outcomes.
  • Leverage AI-enabled software engineering tools throughout the SDLC to improve developer productivity, code quality, testing effectiveness, platform reliability, and delivery velocity.

Required Qualifications

  • 12+ years of software engineering experience, including significant experience building large-scale payment processing, transaction processing, or financial technology platforms.
  • Expert-level Java development experience with deep understanding of concurrency, JVM performance tuning, asynchronous processing, low-latency application design, and distributed systems engineering.
  • Proven experience designing and delivering high-throughput, mission-critical systems operating at enterprise scale.
  • 5+ years of hands-on AWS experience building, deploying, and operating cloud-native applications in production environments.
  • Strong expertise in microservices, event-driven architectures, REST APIs, messaging systems, and streaming technologies such as Kafka.
  • Deep understanding of instant payments, payment processing, settlement, reconciliation, liquidity management, transaction lifecycle management, and payment operations.
  • Demonstrated experience leading engineering teams while maintaining hands-on involvement in architecture, technical design, and solution delivery.
  • Strong experience with Agile delivery, automated testing, CI/CD pipelines, observability, and production support.
  • Experience leveraging AI-powered engineering tools and modern software development practices to accelerate development and improve engineering productivity.
  • Excellent communication and stakeholder management skills with the ability to influence technical and business decisions across a global organization.
  • Experience developing or operating platforms supporting RTP, FedNow, UPI, SEPA Instant, Faster Payments, Visa Direct, Mastercard Send, or similar real-time payment networks.
  • Knowledge of global payment regulations, operational resiliency requirements, and financial services risk controls.

Why Join Citi

Join a team shaping the future of global money movement and real-time payments. You'll have the opportunity to build cloud-native payment infrastructure at global scale, solve complex low-latency distributed systems challenges, influence the evolution of instant payments worldwide, and leverage AI-powered engineering capabilities to deliver the next generation of payment innovation.

------------------------------------------------------

Job Family Group:

Technology

------------------------------------------------------

Job Family:

Applications Development

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Most Relevant Skills

Please see the requirements listed above.

------------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

------------------------------------------------------

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

BFSI

Company

CitiBFSI
Pune, India

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Citi's careers site·first seen 15 Sept 2026·last verified 15 Sept 2026·How we source jobs

Similar jobs

  • HVDC Project Director at GE VernovaDelhi NCR, India–match not yet calculated
  • Alpha Third Party Outreach Project Management, Assistant Vice President at State StreetBengaluru, India–match not yet calculated
  • Corporate Secretarial, Vice President, Attorney - Enterprise at Morgan StanleyMumbai, India–match not yet calculated
  • Tableau and SQL BI Developer - Assistant Vice President at CitiChennai, India–match not yet calculated
  • Assistant Director -Engineering at Marriott InternationalUttarakhand, India–match not yet calculated

Browse more jobs

  • Customer Service Manager jobs in India
  • Customer Service Representative jobs in India
  • Customer Service Team Lead jobs in India
  • Customer Experience Specialist jobs in India
  • Customer Service Manager jobs in United States
  • Customer Service Manager jobs in United Kingdom