Enterprise Customer Success Manager

We have signed our largest customer to date: a European automotive dealer group operating hundreds of agencies across several countries, with thousands of daily users moving their entire used-vehicle operation onto INFINIT.

As the Enterprise Customer Success Manager — Dealer Groups, based in Paris, you own that relationship. Not as one of ten logos in a portfolio — this is one account, and you go deep into it. You will know their network, their brands, their agency managers and their numbers better than anyone at INFINIT, and you will be the name they think of when they think of us.

The role has two chapters. The first is the migration: you are embedded with the pilot agencies while we tailor the product, and you then own the deployment programme for the whole network — the setup of every agency and the rollout, country by country, on a committed date. Our project leads own the integration and the custom development; getting hundreds of agencies configured, trained and live is yours. The second chapter is the one that lasts: once we are live, this is pure enterprise account management at depth — adoption across thousands of users, the group's commercial results, the renewal, and the expansion of INFINIT across everything else they do.

If your idea of account management is quarterly reviews and a shared inbox, this will not suit you. You will spend real time in dealerships.