Enterprise Program Manager
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What you'll do
- Lead the end-to-end implementation of our solutions, including Business Intelligence dashboards, for our largest global clients.
- Organize and manage all projects and programs within your enterprise accounts to ensure on-time delivery and the achievement of all business objectives.
- Establish clear program governance and expertly guide stakeholder expectations, from individual hotel properties to C-level executives at global headquarters.
- Create and maintain clear project documentation that provides an overview of timelines, activities, and potential risks using task management tools.
- Act as a vital bridge between clients and our internal Product and Engineering teams, capturing custom requirements and managing delivery timelines.
- Drive customer satisfaction, retention, and growth by developing robust project plans and leading regular program status calls with key global chains.
- Serve as the voice of our EMEA customers, providing actionable feedback to internal teams to enhance our products and processes.
What they're looking for
- Proven experience in a program or project management role, successfully managing enterprise or global accounts.
- Strong hospitality industry knowledge, with a deep understanding of hotel management structures, chain operations, and the OTA environment.
- Demonstrated ability to manage multiple complex projects concurrently, from planning and resource allocation to risk management and execution.
- Exceptional business acumen and interpersonal skills, with comfort and experience engaging with C-level executives.
- A tech-savvy mindset with the ability to understand data solutions, communicate effectively with both technical and non-technical audiences, and embrace AI tools to drive efficiency.
- A proactive, self-starter mentality with the ability to work autonomously across different time zones, primarily collaborating with teams in APAC and AMER.
- Excellent ability to influence and direct internal teams to ensure client objectives and project milestones are successfully met.
- A coachable and adaptable attitude, with a strong willingness to receive feedback and continuously improve.
Nice to have
- A background in the SaaS industry, particularly with product rollouts or integrations.
- Specific knowledge of the hospitality market.
- Experience in Revenue Management within the hospitality sector.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Our Mission: Why Lighthouse?
At Lighthouse, we’re on a mission to revolutionize commercial strategy as hospitality’s most powerful AI platform. We take the world's largest hotel data network and transform it into real-time intelligence that drives action. We don't just deliver insights; we empower businesses to make decisions that move revenue.
With $370M in Series C funding and over $100M in ARR, we are scaling at lightspeed. Our 850+ teammates across 35 countries aren't just building software—they are leveraging cutting-edge AI to help hoteliers be the first to act. Tens of thousands of hotels across 185 countries trust Lighthouse to execute their commercial strategy, including every one of the top 15 global chains and thousands of independent hotels that consistently outperform their markets. With Lighthouse AI, the intelligence gets deeper. Decisions get smarter. Actions get faster. We help hoteliers be first to act.
Lighthouse Values: Our guiding light
We are Lumineers. Our shared values keep us on a collaborative path fostering a cultural and customer centric environment
- Pursuit of greatness: We’re innovators who care deeply about our customers’ success. Our team brings their best work, stays curious, and delivers excellence through attention to detail
- Meaningful work matters: We make every moment count by knowing what to deliver, why it matters, and how it drives Lighthouse forward
- Elevate each other: We don’t just work together - we grow together. What unites us is understanding each other as people and working toward shared goals
We’re more than just a workplace – we’re a community. Collaborative, fun, and deeply committed, we work hard together to revolutionize the hospitality sector. Are you ready to join us and shine brighter in the industry’s most exciting rocket-ship? 🚀
Job Details
- 💼 Enterprise team
- 📍 Ghent, Belgium
- 🕜 Full-Time / Hybrid
What you will do
You will join us as an Enterprise Program Manager dedicated to the success of our largest global clients, managing a portfolio of enterprise accounts and acting as the central point of coordination for all ongoing projects. In this autonomous role, you will manage complex programs like Business Intelligence implementations and new product onboardings, driving regional alignment and strengthening key client relationships.
Where you will have impact
- Lead the end-to-end implementation of our solutions, including Business Intelligence dashboards, for our largest global clients.
- Organize and manage all projects and programs within your enterprise accounts to ensure on-time delivery and the achievement of all business objectives.
- Establish clear program governance and expertly guide stakeholder expectations, from individual hotel properties to C-level executives at global headquarters.
- Create and maintain clear project documentation that provides an overview of timelines, activities, and potential risks using task management tools.
- Act as a vital bridge between clients and our internal Product and Engineering teams, capturing custom requirements and managing delivery timelines.
- Drive customer satisfaction, retention, and growth by developing robust project plans and leading regular program status calls with key global chains.
- Serve as the voice of our EMEA customers, providing actionable feedback to internal teams to enhance our products and processes.
About our team
You’ll be joining our Customer Growth team, a close-knit and collaborative group of professionals from all over the globe. Led by one of Lighthouse's founders, our mission is simple: nurture amazing client relationships by retaining and growing our customers. As a Enterprise Program Manager, you will have the autonomy to make your mark while being a key player in our global team. We are obsessed with delivering an exceptional customer experience and are excited to have you help us make a real impact.
What's in it for you?
- Flexible working environment: Work from home or at one of our global offices.
- Flexible time off: Autonomy to manage your work-life balance.
- Collaborative team: High-bar, friendly, creative, and passionate colleagues.
- Career development: Workshops, frameworks, tools, training, and processes to realize your full potential.
- Impactful work: Shape products relied on by 85,000+ users worldwide.
- Mobility options: Mobility budget or company car (based on your job category).
- Competitive compensation: Proactively maintained to value your work.
- Net allowance: to support home office related expenses.
- Vouchers: lunch vouchers & eco vouchers.
- Comprehensive health insurance: Extensive coverage for you and your dependents.
- Pension funding: Group insurance to secure your future.
- Referral bonuses: Earn rewards for bringing in new talent.
Who you are
Essential
- Proven experience in a program or project management role, successfully managing enterprise or global accounts.
- Strong hospitality industry knowledge, with a deep understanding of hotel management structures, chain operations, and the OTA environment.
- Demonstrated ability to manage multiple complex projects concurrently, from planning and resource allocation to risk management and execution.
- Exceptional business acumen and interpersonal skills, with comfort and experience engaging with C-level executives.
- A tech-savvy mindset with the ability to understand data solutions, communicate effectively with both technical and non-technical audiences, and embrace AI tools to drive efficiency.
- A proactive, self-starter mentality with the ability to work autonomously across different time zones, primarily collaborating with teams in APAC and AMER.
- Excellent ability to influence and direct internal teams to ensure client objectives and project milestones are successfully met.
- A coachable and adaptable attitude, with a strong willingness to receive feedback and continuously improve.
We welcome
- A background in the SaaS industry, particularly with product rollouts or integrations.
- Specific knowledge of the hospitality market.
- Experience in Revenue Management within the hospitality sector.
Diversity, equity, inclusion, and belonging
Thank you for considering a career with Lighthouse. We are committed to fostering a diverse and inclusive workplace that values equal opportunity for all. We welcome candidates from all backgrounds, regardless of age, gender, race, religion, sexual orientation, and disability. Our commitment to equality is part of our culture. If you require reasonable accommodation at any point during the application or interview process, please notify your recruiter.
Not ticking every box? No problem! We value diverse backgrounds and unique skill sets, and we encourage individuals from all walks of life to apply. If your experience looks a little different from what we've described, but you're passionate about what we do and are a quick learner, we'd love to hear from you!
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