ERP Implementation Associate

About Us:

VasyERP (Funded by Reliance Industries) is an Ahmedabad situated young start-up working into cloud-based ERP products. We design and develop ERP & point of sale (POS) platforms for manufacturing and retail industries in India and internationally.

Introduction to Role:

As an ERP Implementation Associate, you will support customers as they transition from sales prospects to active users of your products. You will be focusing on customer loyalty and building close long-term client relationships, and often stay with the same customers as long as they continue to work with your business.

What will you do:

• The ERP Implementation specialist will serve as the main point of contact for clients when our software and services are being Implemented or Deployed.
• Basic Job role includes recognizing the customer needs, to configure the software and implementing the product on time by providing user training.
• Become a trusted advisor for assigned customers on the implementation team.
• Provide detailed feedback and reviews for implementation handoff to the Customer Success Team.
• Enter setup information to configure the demo and production settings.
• Update and maintain customer cloud supported products environments as needed
• Assisting the client with system testing prior going live.
• Reviewing the proposed solution and to ensure that the project is in alignment with company's needs.
• To offer product solutions to customer pain points, and find opportunities to expand business.
• Must check in with customers regularly to develop an open line of communication, so concerns can be promptly heard and addressed.

What you will bring:

• Good to have experience as a Product/Software Demonstrator or Product Implementer.
• The capacity to work individually and to think out of the box.
• Client Relationship Management skills (Patience, Active Listening, Solution Centric Approach)
• Excellent communication skills.