Escalation Engineer – Client Services

We are recruiting a Escalation Engineer – Client Services to provide expert product escalation support for Thales’ advanced security solutions. You will analyse root causes, recommend remediation, and collaborate with global teams to resolve complex issues. Ideal for candidates with strong Linux/Windows administration, troubleshooting, and a background in enterprise environments.

Skills

• linux administration
• windows server administration
• sql query analysis
• system performance analysis
• database performance fundamentals
• log analysis
• encryption fundamentals
• virtualization (vmware, hyper-v)
• cloud exposure (aws, azure, gcp)
• networking fundamentals
• root cause analysis
• technical documentation
• crisis management
• mentorship
• trend analysis