Hexaware Technologies·IT Services·3 days ago
3 days ago
ESM Tech Lead
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What you'll do
- Build and maintain provisioning workflows in ServiceNow Cloud Management/ITOM for AWS/Azure/GCP resource requests
- Configure and update CMDB/Discovery patterns so cloud assets are accurately tracked
- Set up and refine approval chains, budget/quota checks, and policy guardrails for cloud resource requests
- Monitor and tune governance rules (tagging standards, cost thresholds, security baselines)
- Support audits by ensuring provisioning logs and compliance records are accurate
- Build/maintain REST/SOAP integrations between ServiceNow and cloud provider APIs, ITSM tools, or CMDB feeds
- Troubleshoot failed integration jobs (MID Server issues, API auth, payload errors)
- Triage and resolve incidents/tickets related to provisioning failures or governance policy blocks
- Work with cloud infra/security teams to translate governance policy into ServiceNow logic
- Participate in sprint planning, code reviews, and platform upgrade testing
- Write documentation/runbooks for new workflows
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
JD Build and maintain provisioning workflows in ServiceNow Cloud Management/ITOM for AWS/Azure/GCP resource requests • Configure and update CMDB/Discovery patterns so cloud assets are accurately tracked • Set up and refine approval chains, budget/quota checks, and policy guardrails for cloud resource requests • Monitor and tune governance rules (tagging standards, cost thresholds, security baselines) • Support audits by ensuring provisioning logs and compliance records are accurate • Build/maintain REST/SOAP integrations between ServiceNow and cloud provider APIs, ITSM tools, or CMDB feeds • Troubleshoot failed integration jobs (MID Server issues, API auth, payload errors) • Triage and resolve incidents/tickets related to provisioning failures or governance policy blocks • Work with cloud infra/security teams to translate governance policy into ServiceNow logic • Participate in sprint planning, code reviews, and platform upgrade testing • Write documentation/runbooks for new workflows
IT Services
Company
Hexaware TechnologiesIT Services
India
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