Estate Manager
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What you'll do
- Own fire and health & safety compliance across assigned sites, including on HRBs, ensuring statutory obligations and building safety requirements are met.
- Oversee service charge account accuracy, budgeting and reconciliation across assigned sites.
- Manage the resident customer journey through the handover process, acting as an escalation point for resident queries. Support the retendering of poorly performing managing agents, including drafting specifications, evaluating tenders and managing mobilisation.
- Work with Technical Managers to ensure compliance and service charge matters are resolved ahead of handover milestones.
- Report compliance and risk status regularly to the Director of Property Portfolio escalating material issues promptly.
What they're looking for
- Experience in residential property/estate management, including fire and health & safety compliance.
- Working knowledge of service charge accounting and RICS Service Charge Residential Management Code.
- Experience managing agent performance and/or leading retender processes.
- Strong stakeholder management and resident-facing communication skills.
Nice to have
- IRPM/RICS qualification (or working towards) desirable.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Crest Nicholson are currently looking for an Estate Manager to join the business on a 1-year Fixed Term Contract.
As an Estate manager you will manage compliance, risk and customer experience across an assigned portion of the RMC portfolio, ensuring fire and health & safety obligations are met, service charge accounts are accurate and transparent, and residents receive a well-managed journey through to handover.
Key Responsibilities
- Own fire and health & safety compliance across assigned sites, including on HRBs, ensuring statutory obligations and building safety requirements are met.
- Oversee service charge account accuracy, budgeting and reconciliation across assigned sites.
- Manage the resident customer journey through the handover process, acting as an escalation point for resident queries. Support the retendering of poorly performing managing agents, including drafting specifications, evaluating tenders and managing mobilisation.
- Work with Technical Managers to ensure compliance and service charge matters are resolved ahead of handover milestones.
- Report compliance and risk status regularly to the Director of Property Portfolio escalating material issues promptly.
Requirements
- Experience in residential property/estate management, including fire and health & safety compliance.
- Working knowledge of service charge accounting and RICS Service Charge Residential Management Code.
- Experience managing agent performance and/or leading retender processes.
- Strong stakeholder management and resident-facing communication skills.
- IRPM/RICS qualification (or working towards) desirable.
The Company
Our people are at the heart of our business, and we’re committed to creating an inclusive workplace where everyone feels valued, supported and able to thrive.
We welcome applications from people of all backgrounds and recognise that everyone has different needs outside of work too. That’s why, wherever possible, we’ll consider flexible working requests across every role, helping you find the right balance between work and life.
We're passionate about creating a culture built on collaboration, openness and continuous development, where your contributions are recognised, your career can grow, and you can make a real impact.
At Crest Nicholson, we care about you as an individual, not just the role you do, and we’re committed to supporting every part of your life — from your wellbeing and financial security to your lifestyle and career. That’s why we offer a comprehensive benefits package designed with you in mind. This includes:
- Competitive salary
- Annual company bonus scheme
- Private pension
- Private healthcare and healthcare cash plan options
- 25 days annual leave, plus bank holidays
- Cycle to Work scheme
- Sharesave scheme
- Gym membership discounts
As part of the recruitment process, we'll ask you to provide some personal information so we can process your application. To find out more about how we collect, use and protect your data, please see our Recruitment Privacy Policy on the Crest Nicholson website.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Company
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