Singapore Public Service (PSD)·Other·6 days ago
6 days ago
Estate Manager (Housing Management)
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What you'll do
- Engage with and care for residents by delivering excellent housing management services to meet diverse housing needs and achieve national social objectives.
- Review and/or administration of public housing policies, rules and regulations for HDB living.
- Administration of mortgage financing matters.
- Management of lease matters such as transfer of flat ownership, renting out of flat and monetisation options.
- Allocation and management of rental flats and car parks.
- Provide guidance and assistance to flat owners and tenants on the maintenance of their flats.
- Engage HDB residents & work in partnership with other agencies/stakeholders to deliver estate renewal programmes (e.g. Home Improvement Programme) and co-create solutions & resolve housing management issues.
- Work with data and generate useful insights to improve work processes & customer service.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
[What the role is]
To engage with and care for our residents by delivering excellent housing management services to meet diverse housing needs and achieve national social objectives.[What you will be working on]
- Your responsibilities as an Estate Manager include the review and/or administration of public housing policies, rules and regulations for HDB living; administration of mortgage financing matters; and the management of lease matters such as transfer of flat ownership, renting out of flat and monetisation options.
- You may be involved in the allocation and management of rental flats and car parks; provide guidance and assistance to flat owners and tenants on the maintenance of their flats.
- You are also expected to engage HDB residents & work in partnership with other agencies/stakeholders to deliver estate renewal programmes (e.g. Home Improvement Programme) and co-create solutions & resolve housing management issues.
- With the rich information gathered through customer interactions & case management, it is necessary that you are able to work with data and generate useful insights to improve work processes & customer service.
[What we are looking for]
You should be a good team player with excellent interpersonal skills, possess a customer-service mindset and the ability to establish rapport with people at all levels.
Successful candidate will be offered a 1+1 year contract.
Other
Company
Singapore Public Service (PSD)Other
Singapore
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