Event Operations Manager -Ticketing, Registration, Security & Traffic Management
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What you'll do
- Lead the overall ticketing and registration workstream for the Summit.
- Coordinate with the appointed ticketing and registration agency.
- Review and optimize the guest registration journey.
- Develop registration workflows for VIPs, speakers, partners, media, exhibitors, and general attendees.
- Oversee badge production, distribution, and accreditation processes.
- Ensure registration service levels are maintained and queues are minimized.
- Coordinate self-service kiosks and on-site registration operations where applicable.
- Monitor daily registration reports and attendance figures.
- Resolve on-site registration issues in real time.
- Coordinate and lead security and traffic marshal agencies.
- Liaise with Dubai Police, RTA, venue management, and relevant authorities as needed.
- Oversee crowd flow, access control, VIP arrivals, parking, and traffic operations.
What they're looking for
- Proven experience managing large-scale events, conferences, or summits.
- Strong background in ticketing, registration, security, or event operations.
- Excellent stakeholder and project management skills.
Nice to have
- Experience working with government entities and multiple vendors is preferred.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Freelance Event Operations Manager
Ticketing, Registration, Security & Traffic Management
1 Billion Followers Summit 2027
Role Overview
We are looking for an experienced freelance Event Operations Manager to oversee all ticketing, registration, security, and traffic management operations for the 1 Billion Followers Summit 2027.
The successful candidate will act as the primary point of contact between internal teams, appointed agencies, venue management, government authorities, and operational stakeholders to ensure a seamless guest experience from arrival through departure.
Key Responsibilities
Ticketing & Registration
● Lead the overall ticketing and registration workstream for the Summit.
● Coordinate with the appointed ticketing and registration agency.
● Review and optimize the guest registration journey.
● Develop registration workflows for VIPs, speakers, partners, media, exhibitors, and general attendees.
● Oversee badge production, distribution, and accreditation processes.
● Ensure registration service levels are maintained and queues are minimized.
● Coordinate self-service kiosks and on-site registration operations where applicable.
● Monitor daily registration reports and attendance figures.
● Resolve on-site registration issues in real time.
Security & Traffic Management
● Coordinate and lead security and traffic marshal agencies.
● Liaise with Dubai Police, RTA, venue management, and relevant authorities as needed.
● Oversee crowd flow, access control, VIP arrivals, parking, and traffic operations.
● Ensure all operational and safety procedures are implemented throughout the event.
● Manage shuttle and transport logistics where applicable.
● Ensure pedestrian movement is safely managed.
● Monitor congestion points and implement operational improvements.
● Coordinate emergency vehicle access routes.
Operations
● Attend planning meetings and site visits.
● Develop operational timelines and action trackers.
● Coordinate rehearsals and operational readiness.
● Act as the main point of contact for all assigned operational workstreams.
● Manage on-site operations during setup, event days, and dismantling.
Requirements
Requirements
● Proven experience managing large-scale events, conferences, or summits.
● Strong background in ticketing, registration, security, or event operations.
● Excellent stakeholder and project management skills.
● Experience working with government entities and multiple vendors is preferred.
Company
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