Techspace·17 days ago
17 days ago
Events Manager
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What you'll do
- Revenue Ownership - You'll ensure events meet or exceed budgeted income, consistently seeking incremental improvement, and hold ultimate accountability for pipeline health, stepping in on high-value, complex, or new-venue bookings your team escalates to you.
- Strategy and Pricing - You'll set the annual events strategy and budget, and own our pricing framework, including minimum spend thresholds, structures, and discount guardrails. Your team works within the boundaries you set; you're accountable for getting those boundaries right.
- Team Management - You'll manage the performance and development of the Events Team, setting their OKRs, running their rota and coverage across our locations, and making the staffing decisions that keep every event properly resourced.
- Hospitality Standards - You'll set and uphold the hospitality standard our clients and members experience across every venue, coaching your team to deliver it consistently rather than just checking it after the fact. You understand that this is commercial, not just cultural: exceptional delivery is what turns a first booking into a repeat client and protects the brand as the portfolio grows.
- Commercial Sign-Off - You'll review and approve high-value or non-standard contracts your team raises, and act as the final escalation point for anything your Events Associates can't resolve directly, including any unresolved client payments.
- Portfolio growth - You'll track performance across all venues and lead the operational set up and launch of new sites as the portfolio grows, proving out the commercial case for each investment so every new site sets the business up for long-term success rather than just adding square footage.
- Strategic Partnerships - You'll own our most important agency and broker relationships directly, while your Event Sales Associate manages day-to-day platform activity and mid-tier accounts. You'll decide which partnerships are worth deepening and represent Techspace at an industry level.
- Marketing Partnership - You'll work closely with Marketing to shape targeted lead generation and retargeting campaigns, and bring a genuine understanding of the London events management market to inform how our portfolio and offering are positioned, knowing which spaces suit which markets so our brand and messaging reflect real commercial intent across the events journey.
- Cross-Functional Collaboration - You'll build strong working relationships with Community and Finance, keeping processes aligned and ensuring events integrate smoothly with the wider buildings and business operations.
- Reporting and Analysis - You'll own monthly and quarterly reporting to stakeholders, keep a close eye on competitor activity in the London events market, and use data to guide where the team focuses next.
What they're looking for
- Commercially Minded - You think in terms of budget, margin, and long-term value, not just filling the calendar. You're comfortable making pricing and investment calls, and you take real accountability for the numbers your team delivers.
- Hospitality Led - You believe exceptional hospitality is a commercial advantage, not just a nice-to-have, and you hold your team to that same standard. You know the difference between an event that was delivered and one that was genuinely memorable, and you care which one you're running.
- A Genuine Coach - You get real satisfaction from developing people, not just managing tasks. You give your team the guardrails and support to make good decisions themselves, rather than making every call for them.
- Accountable - You take ownership of outcomes, not just effort. When something goes wrong, you're the first to own it and fix it, not the last to find out about it.
- Keen & Eager - You are a self motivator, who is always looking to push themselves and those around them. No job is too big or too small and you are happy to give anything a go.
- Friendly - You are a natural people-person. That does not mean you are always the loudest and most extroverted, but people gravitate towards you and feel comfortable in your presence.
- Caring - In a role where you are so central to the community, a real sense of empathy and care is essential. You consider how your words and actions impact those around you, whether that's a client, a partner, or your own team.
- Strong Listener - Actively listening to clients, partners, and your own team, is a vital skill for this role. Listening with intention, delving deeper, and turning feedback into solutions is how you build trust and make good decisions.
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Techspace
London Hub, United Kingdom
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