Exceptions Associate

We are currently hiring a Exceptions Associate to resolve customer-related issues through a ticket-based system, supporting the Global Customer Experience and Authenticity Guarantee teams. You will investigate cases, track shipments, and ensure timely resolutions. Ideal candidates have strong analytical skills and experience in ticket-based environments.

Skills

• ticket-based issue resolution
• shipment tracking
• sla management
• dispute resolution
• claims investigation
• appeals management
• conflict management
• data analysis
• excel
• process improvement
• stakeholder communication
• problem solving
• system navigation
• workload management