NextRaiseNextRaiseFind jobs
Sign inSign up free
Jobs / Customer Service Manager in India
3 days ago
Apply with autofill
Apply with autofill
Citi·BFSI·3 days ago
3 days ago

Execution Manager, Sales and Surveillance Risk - Vice President

Chennai, IndiaSenior · 12-18 yearsCustomer Service Manager

Sign up free to see how well your resume matches this role.

Boost your chances at Citi

How you compare FREE

?
Your scoreYour score: not yet known
→
61
Top 10%Top 10%: 61 out of 100

Top 10% of NextRaise users matched against Customer Service Manager roles in India.

Must-have skills for this role

  • risk management
  • regulatory compliance
  • excel
  • project management

PDF or DOCX · no account needed

Apply faster with autofill FREEThe NextRaise extension autofills your application in one click.careers.example.com/applyAutofillingFull namePriya SharmaEmailpriya.sharma@example.comPhone+49 30 1234567LocationBerlGet the extension

What you'll do

  • Responsible for communicating to executive management implications of existing and opposed regulation and developing potential responses.
  • Provides risk strategic analytics and information management across Citibank products; facilitating data-quality and controls for other teams and managers.
  • Provides regulatory risk project management support (business requirements, analysis and testing) for delivery of regulatory solutions.
  • Performs business analysis to respond to regulatory and business questions and provide portfolio insights.
  • Performs data analysis to monitor and track data quality and completeness of data.
  • Provides Project Management of various deliverables for Portfolio Risk Review chapter.
  • Partners with Clients to understand and quickly respond to Client needs.
  • Assistant project manager and work with business users to gather business requirements and draft and co-ordinate approval for Business Requirement Documents (BRD).
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup.

What they're looking for

  • 12+ years experience in product program governance and risk management framework.
  • Should have Excellent proficiency in Microsoft Office – particularly Excel (metrics and data analysis), PowerPoint (presentation decks), and Word (writing and editing procedural and technical documentation).
  • Thorough knowledge of credit source systems, collateral reporting systems, and end reporting/ warehousing.
  • Broad understanding of classifiable and delinquency managed credit and operational policies and procedures.
  • Demonstrate financial and risk reporting knowledge as well as experience from the business and/or technical area desired.
  • Project management knowledge and experience working with diverse group of stakeholders to achieve milestones and deadlines and capability to handle multiple projects at one time.
  • Proven relationship management skills with ability to deepen relationships and build partnerships across the business, executive leadership and key functional support areas like Government Affairs, Communications, Legal, Compliance, Control, in-business Risk and Independent Risk.
  • Good knowledge of Citi products, risk processes and controls with good understanding of regulatory requirements and risk management framework.
  • Experience in compiling process and data quality metrics, analyzing results to clearly communicate data-driven analysis to senior management.
  • Proficient in MS Office applications (Excel, Word, PowerPoint).
  • Required Licensing/Registration: Series 4, Series 7, Series 9, Series 10, Series 24
  • Bachelor’s/University degree, Master’s degree preferred

Nice to have

  • Master’s degree preferred

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

The Execution Manager, Sales and Surveillance Risk is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Responsibilities:

  • Responsible for communicating to executive management implications of existing and opposed regulation and developing potential responses. This may include regulations related to specific product or macro / systemic regulation, including standards to comply with Basel II / III, MiFID, U.S. Fed, Treasury, FDIC and regulations from other central banks and regulatory authorities.
  • Provides risk strategic analytics and information management across Citibank products; facilitating data-quality and controls for other teams and managers.
  • Provides regulatory risk project management support (business requirements, analysis and testing) for delivery of regulatory solutions. (i.e.. CECL, Part 30 core capabilities initiatives, stress test and CCAR regulatory requirements, etc.)
  • Performs business analysis to respond to regulatory and business questions and provide portfolio insights.
  • Performs data analysis to monitor and track data quality and completeness of data.
  • Provides Project Management of various deliverables for Portfolio Risk Review chapter. Involvement in rationalization of EUCs (End User Computing) used for Portfolio Risk Reviews.
  • Partners with Clients to understand and quickly respond to Client needs. Proactively seeks Client feedback to influence change throughout organization.
  • Assistant project manager and work with business users to gather business requirements and draft and co-ordinate approval for Business Requirement Documents (BRD).
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.


Recommended Qualifications:

  • 12+ years experience in product program governance and risk management framework.
  • Should have Excellent proficiency in Microsoft Office – particularly Excel (metrics and data analysis), PowerPoint (presentation decks), and Word (writing and editing procedural and technical documentation).
  • Thorough knowledge of credit source systems, collateral reporting systems, and end reporting/ warehousing.
  • Broad understanding of classifiable and delinquency managed credit and operational policies and procedures.
  • Demonstrate financial and risk reporting knowledge as well as experience from the business and/or technical area desired.
  • Project management knowledge and experience working with diverse group of stakeholders to achieve milestones and deadlines and capability to handle multiple projects at one time.
  • Proven relationship management skills with ability to deepen relationships and build partnerships across the business, executive leadership and key functional support areas like Government Affairs, Communications, Legal, Compliance, Control, in-business Risk and Independent Risk.
  • Good knowledge of Citi products, risk processes and controls with good understanding of regulatory requirements and risk management framework.
  • Experience in compiling process and data quality metrics, analyzing results to clearly communicate data-driven analysis to senior management.
  • Proficient in MS Office applications (Excel, Word, PowerPoint).
  • Required Licensing/Registration: Series 4, Series 7, Series 9, Series 10, Series 24


Education:

  • Bachelor’s/University degree, Master’s degree preferred


This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

------------------------------------------------------

Job Family Group:

Risk Management

------------------------------------------------------

Job Family:

Regulatory Risk

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Most Relevant Skills

Analytical Thinking, Credible Challenge, Governance, Policy, Procedure, and Regulation, Risk Management Lifecycle, Stakeholder Management.

------------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

------------------------------------------------------

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

BFSI

Company

CitiBFSI
Chennai, India

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Citi's careers site·first seen 17 Sept 2026·last verified 17 Sept 2026·How we source jobs

Similar jobs

  • Director of Culinary at Marriott InternationalMumbai, India–match not yet calculated
  • Associate Director - Data & Platform Architecture at NovartisHyderabad, India–match not yet calculated
  • Head of BESS R&D and Engineering at Larsen & ToubroBengaluru, India–match not yet calculated
  • Service Delivery Manager at HPE (Hewlett Packard Enterprise)Pune, India–match not yet calculated
  • Associate Director, Client Partnership, Enterprise at randstadMumbai, India–match not yet calculated

Browse more jobs

  • Customer Service Manager jobs in India
  • Customer Service Representative jobs in India
  • Customer Service Team Lead jobs in India
  • Customer Experience Specialist jobs in India
  • Customer Service Manager jobs in United States
  • Customer Service Manager jobs in United Kingdom