DHL·3 days ago
3 days ago
Executive- Customer Service (Bhubaneswar)
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What you'll do
- Handle customer service inquiries and support
- Manage shipment tracking and logistics operations
- Handle complaints and escalations
- Maintain CRM systems and data entry
- Ensure service level agreement adherence
What they're looking for
- customer service
- shipment tracking
- complaint handling
- crm systems
- logistics operations
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Job Title: Executive Customer Service. Function: Customer Service. Reports to: Manager Customer Service. Location: Bhubaneswar. About DHL Blue Dart Express India. Blue Dart Express Limited, a liste...
Skills
- customer service
- shipment tracking
- complaint handling
- crm systems
- ms excel
- logistics operations
- sla adherence
- environmental compliance (iso 14001:2015)
- ems implementation
- data entry
- reporting
- problem solving
- call quality management
- account performance tracking
- escalation management
- customer relationship management
Company
DHL
Bhubaneshwar, India
Company facts come from this company's own listings. We only show what the postings themselves carry.