Executive, Customer Success
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What you'll do
- Manage air cargo reservations and bookings with accuracy and efficiency.
- Review bookings / identify gaps and ensure timely resolution.
- Train and support customers in adopting Teleport Cargo (TC) processes and systems.
- Follow up proactively on booking confirmations and shipment status.
- Act as the primary point of contact for assigned customers.
- Build and maintain strong customer relationships.
- Handle customer inquiries, requests and escalations promptly.
- Coordinate with Sales, Operations, Product and Support teams to ensure service excellence.
- Monitor customer satisfaction and drive continuous improvement.
- Support customer onboarding, retention and business growth initiatives.
- Perform any additional duties assigned by the Reporting Manager.
What they're looking for
- Booking & Process Management – Strong understanding of end-to-end reservation, follow-up, and cargo handover workflow.
- Customer & Stakeholder Coordination – Ability to communicate effectively with customers, sales, and operations to ensure smooth execution.
- Accuracy & System Discipline – High attention to detail in data entry, documentation, and compliance to prevent revenue leakage.
Nice to have
- Smart kargo experience
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
ABOUT US
As Southeast Asia’s #1 integrated logistics provider, Teleport is all about making logistics fast, affordable and reliable.
Our mission? To move things across Southeast Asia better than anyone else. We’re focused on making next-day delivery a reality for all.
#TeamTeleport is guided by our values: Move with urgency — because time is crucial; Aim to pioneer — constantly innovating to stay ahead; Do it with intent — delivering with purpose and precision; and Keep it real — maintaining authenticity and transparency in all we do.
Learn more about Teleport here: https://www.teleport.it/
A DAY IN A LIFE
At Teleport, we’re building toward IPO — and that means doing the boring things well. Execution, discipline, and follow-through matter as much as big ideas.
Your day will be varied, often crossing functions, but most of your time will focus on delivering results, owning your scope end-to-end, making fast, data-informed decisions, and following through on fundamentals like reporting, documentation, and processes.
How we work matters as much as what we achieve. Doing the basics right, every time, sets us up for success.
Requirements
Booking & Process Management – Strong understanding of end-to-end reservation, follow-up, and cargo handover workflow. Customer & Stakeholder Coordination – Ability to communicate effectively with customers, sales, and operations to ensure smooth execution. Accuracy & System Discipline – High attention to detail in data entry, documentation, and compliance to prevent revenue leakage.
1 Manage air cargo reservations and bookings with accuracy and efficiency. (Preffered Smart kargo experience)
2 Review bookings / identify gaps and ensure timely resolution.
3 Train and support customers in adopting Teleport Cargo (TC) processes and systems.
4 Follow up proactively on booking confirmations and shipment status.
5 Act as the primary point of contact for assigned customers.
6 Build and maintain strong customer relationships.
7 Handle customer inquiries, requests and escalations promptly.
8 Coordinate with Sales, Operations, Product and Support teams to ensure service excellence.
9 Monitor customer satisfaction and drive continuous improvement.
10 Support customer onboarding, retention and business growth initiatives.
11 Perform any additional duties assigned by the Reporting Manager.
Benefits
At Teleport, we’re all about creating a diverse and inclusive team where everyone feels valued. We believe that different perspectives make us stronger and help us do logistics better across Southeast Asia. We welcome people from all walks of life and celebrate what makes each of us unique. If you’re passionate about making a difference, we’d love to hear from you!
Work-Life at #TeamTeleport
Unlimited training -You will have access to a wide range of learning resources including Notion!
Ditch the Suit & Tie - Be comfortable as you are, express your inner Fashionista… as long as it's not a birthday suit!
Vacation and time away - Sometimes you need to recharge and come back energized! That’s why you will get 90% off flights to destinations within AirAsia's network, 10%-15% discounts on selected eateries at KLIA2.
Growth opportunities - We embrace and take on opportunities to learn and grow at Teleport as we reimagine the way we do things. Yes, we meet the challenge head on as a team, and we celebrate together with you when you succeed and reap the rewards when the hard work pays off!
Company
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