Executive-Key Account Management

The Executive-Key Account Management plays a crucial role in the organization by managing and developing relationships with key clients to achieve sales targets and foster long-term business partnerships. The position involves understanding client needs, promoting products or services, and ensuring overall customer satisfaction.

Key Responsibilities:

1. Client Relationship Management:

• Build and maintain strong relationships with key clients.
• Understand the clients & business goals and challenges.
• Act as the main point of contact for key accounts.

2. Sales and Revenue Generation:

• Develop and implement strategies to achieve sales targets and maximize revenue from key accounts.
• Identify and pursue upselling or cross-selling opportunities.
• Collaborate with the sales team to drive overall company sales objectives.
• Achieve monthly team KRA targets Resolve issues that come up on calls/chats/emails

3. Account Planning and Strategy:

• Develop and implement account plans tailored to each key account.
• Analyze market trends and competitors to identify growth opportunities.
• Work closely with the marketing team to align strategies and promotional activities.

4. Communication and Collaboration:

• Coordinate with internal teams to ensure seamless delivery of products or services to key accounts.
• Communicate effectively with clients to address inquiries, resolve issues, and provide updates.
• Collaborate with cross-functional teams to achieve customer satisfaction.

5. Reporting and Analysis:

• Escalation management & coordination with multiple teams to resolve delivery concerns
• Prepare regular reports on account performance, sales metrics, and market trends.
• Analyze data to identify areas for improvement and optimization.
• Present findings and recommendations to management.
• Conduct regular audits and evaluate employee performance and identify hiring and training needs

6. Any other task as assigned.

Qualifications:

• Bachelor's degree in Business, Marketing, or a related field.
• Proven experience in key account management or sales.
• Strong communication and interpersonal skills.
• Analytical and strategic thinking abilities.
• Goal-oriented with a focus on customer satisfaction.
• Knowledge of the logistics industry and market trends.

Executive-Key Account Management Skills:

• Experience in working with CRM, telephony systems is a must
• Relationship-building
• Sales and negotiation
• Communication and presentation
• Strategic planning
• Analytical and problem-solving
• Time management and organization
• Must be able to Identify customer-impacting issues, working out and implementing solutions and process improvements to increase customer satisfaction rate