Experienced High-Rise Security Guard

Paladin Security is Hiring an Experienced High-Rise Security Guard!

Location: Calgary, AB
Position Type: Full-Time
Work Environment: On-Site
Pay Rate: CA$21.00 - CA$23.00 per hour
Schedule: Rotating days, nights, weekends, and holidays

Overview

Build a meaningful career in security using your communication, de-escalation, and conflict-resolution skills. Paladin Security is seeking highly professional, confident, and customer-focused Security Professionals to support some of Calgary's most iconic and high-profile downtown high-rise properties.

This position combines traditional security responsibilities with Operation Centre duties, serving as a key communication and coordination hub during daily operations and emergency situations. Successful candidates will thrive in a fast-paced environment, demonstrate excellent judgment under pressure, and maintain a strong commitment to customer service and safety.

At Paladin Security, we invest in our people through comprehensive training, advancement opportunities, and a workplace culture built on respect, inclusion, and teamwork.

Responsibilities

Security Operations

• Conduct high-visibility patrols by foot, bicycle, or vehicle
• Engage professionally with tenants, guests, visitors, and employees
• Provide exceptional customer service and assistance
• Identify, report, and follow up on hazards and safety concerns
• Support tenants and merchants during incidents and criminal occurrences
• Coordinate with law enforcement agencies and assist during investigations
• Respond to medical emergencies and provide First Aid, CPR, and AED assistance
• Prepare detailed and accurate incident and activity reports
• Address trespassing and unauthorized access situations safely and professionally
• Enforce property policies, rules, and regulations

Operation Centre Responsibilities

• Monitor security systems and coordinate emergency response activities
• Dispatch security personnel and communicate operational directives
• Monitor and manage fire alarm and life safety systems
• Review CCTV footage and support investigations
• Maintain accurate logs and incident records
• Answer and manage incoming security-related calls
• Enable and disable fire alarm and sprinkler systems as required
• Follow site-specific procedures and standard operating protocols
• Coordinate with emergency responders and internal stakeholders during incidents

Requirements

• Valid Alberta Security License or ability to obtain one
• Grade 12 Diploma or equivalent
• Legally authorized to work in Canada
• Valid Driver's License
• Strong customer service and communication skills
• Excellent written report-writing abilities
• Proficiency with Microsoft Word, Excel, PowerPoint, and Google Workspace
• Experience using CCTV systems and security technology
• Ability to effectively operate two-way radio systems
• Strong observation skills and attention to detail
• Ability to remain calm and make sound decisions during emergencies
• Physically capable of extensive patrols exceeding 15 km per shift
• Ability to work indoors and outdoors in varying weather conditions
• Ability to safely lift and carry 20+ lbs
• Willingness to complete all required Paladin training and certifications within three months of hire

Nice to Have

• 3–4 years of security or life-safety related experience
• Knowledge of fire alarm systems and life safety systems
• Previous experience in high-rise, commercial, or downtown security environments
• Emergency response coordination experience

Benefits

• Competitive hourly compensation
• Free uniforms
• Comprehensive site-specific training
• First Aid, Use of Force (UOF), and MOAB certification costs covered by Paladin with a six-month employment commitment
• Career advancement opportunities and promotion-from-within culture
• Diverse and inclusive workplace
• Ongoing professional development
• Opportunity to work at Calgary's premier commercial properties
• Supportive leadership team and strong workplace culture

Why Choose Paladin Security?

Making the World a Safer and Friendlier Place because we CARE!

The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.