Express Account Specialist

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is seeking an Express Account Specialist to join our growing team in Fort Wayne, IN!

The Express Account Specialist is responsible for the management of day‐to‐day Express business customer service inquiries, both via phone and email. This individual will respond to all Express inquiries with a high‐level of professional customer service excellence and within the prescribed response times. This individual operates at a low‐to‐intermediate skill and knowledge level, under a moderate+ level of supervision by the VP/Express Team Leader depending on individual’s experience to date.  

How You Will Contribute:

• Work with VP/Express Team Leader and insurance carriers regarding policies, coverages, and acceptability guidelines, with a goal of increasing revenue while safeguarding underwriting profitability.

• Learning daily tasks such as certificate issuance and endorsement processing to assist in the overall department workload.

• Learn and maintain familiarity with all aspects of the Express online system, including web sales, policy delivery, payments and broker tracking.

• Provide, with a positive attitude, a high level of support to brokers and individual customers.

• Learn and maintain familiarity with all Express programs, policies, coverages, and acceptability guidelines.  This individual serves as a resource to answer policy and coverage questions from brokers and individual customers.

• Success is measured by the strict adherence to company standards and by the degree of service provided to American Specialty’s clients and qualified brokers.

• Review and become familiar with the daily bound report.  Identifying acceptable risks and exposures to determine applicants are eligible.

• Follow‐up on and help/sell to prospects and agents who obtain quotes through Express.

Licenses & Certifications:

• Indiana Property & Casualty license

• Professional insurance designation (preferred)

Skills & Experience to be Successful:

• 2+ years of property & casualty insurance experience

• College degree (preferred)

• High school diploma or equivalent

• Must be willing to grow and develop expertise, and also insurance and systems knowledge, to highest level possible.

• Attention to detail and accuracy

• Ability to meet required response times for all inquiries.

• Excellent oral and written communication are key.  Demonstrated listening skills.

• Keen problem‐solving skills in adapting strategic underwriting direction to specific underwriting issues and business opportunities decisively.

• Ability to develop and maintain productive insurer relationships.

• Excellent negotiation, organization, and project management skills.

• Polished professional with ambition, solid work ethic and ability to effectively work with and alongside people at all levels.

• Computer technologies: Microsoft Outlook, Word, Excel and ability to quickly adapt to internal proprietary software programs. 

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance  
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement 
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more. 

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

Recruiting Vendor Disclosure Statement

Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.

The Power To Be Yourself  

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.