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Job Description Summary
Location: Hyderabad, India
Job Description
Key Responsibilities
Provide expert guidance on external workforce processes, policies, and operational standards.
Perform regular reviews to ensure adherence to established procedures and controls.
Monitor activities and identify process gaps, risks, and non-compliance cases.
Serve as the escalation point for SAP Fieldglass system and process issues.
Support defect resolution, standard enhancements, and change requests within Fieldglass.
Coordinate with advanced support teams to resolve complex system incidents.
Deliver reporting and analytics to support operational decision-making and process improvements.
Develop and maintain knowledge resources, training materials, and user guidance.
Provide direct support to countries without dedicated local support resources.
Essential Requirements
Bachelor's degree or equivalent professional experience in human resources, operations, or a related field.
Experience supporting or administering SAP Fieldglass processes and solutions.
Strong understanding of operational processes, controls, and service delivery principles.
Ability to analyze data, identify trends, and translate insights into actions.
Excellent problem-solving skills with a proactive and customer-focused mindset.
Professional English communication skills, both written and spoken
Skills Desired
