Job Location:
NH Collection Maldives Havodda Resort


NH Collection Hotels & Resorts showcases captivating hotels housed in authentic landmark buildings across Europe, Latin America, the Middle East, Asia, and beyond. Thoughtfully designed with an eclectic-elegant atmosphere, our hotels are built to evoke extraordinary feelings — paying great attention to stimulating details that create truly memorable moments.
We welcome business travellers, friends, and couples seeking premium service, and we craft experiences centred on wellbeing, gastronomy, culture, and pure indulgence. If you are passionate about creating those extraordinary moments for every guest, NH Collection is the place to do it. Feel the extraordinary.
KEY DUTIES AND RESPONSIBILITIES
Please note that this is not an exhaustive list of everything that needs to be done. Minor Hotels employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:
- To work as a team with colleagues in all departments, to ensure timely service and a smooth running operation.
- To understand and adhere to all hotel policies and Standard Operating Procedures with regard to guest service, how to run the operation, and personal discipline and grooming.
- Check out with your supervisor before leaving your station or the floor for any reason
- To have a full knowledge of the services and facilities provided by the hotel in order to answer any questions the guests may have.
- Follow all safety policies to ensure a safe work area
- Follow all reasonable work-related requests made by a Manager or Supervisor which may be outside your normal job activities, to achieve complete guest satisfaction and service throughout the Hotel
- Maintain your station in accordance with standards at all times
- Develop a complete knowledge of menus
- Learn and correctly use the Point of Sale equipment and follow procedures
- To maintain strict security measures when entering guest rooms, to maintain the privacy rights of our guests.
- Actively participate in all training meetings, to continually develop professional skills and increase guest satisfaction.
- Check corridors for trays when returning from taking orders (Room Service)
- Clean and break down trays in dish area, watching for condiments, salt, pepper, sugars, salt & pepper, etc.
- Other than the above mentioned specific, tasks are subject to operational needs based on management requests. If a team member refuses to follow without a valid reason, team member will be subject to disciplinary actions.
- At all times, team members must follow the Team Member Handbook and Standard Operating Procedures (SOPs).
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