F&B Service Shiftleader

eCHo Shiftleader (m/f/d)

Is this you?

•    At least three years of practical work experience in the same or a related industry
•    You enjoy providing excellent service and are always on top of things
•    You organize your work in a structured manner and enjoy communicating in German and English; handling complex guest correspondence is essential. You creatively address guest issues and implement new ideas with great interest and a keen sense of guest needs.
•    You can effectively handle more challenging tasks even under stress and time pressure over the course of several days. You’re flexible and fit well into a young, dedicated team; you’re helpful and cooperative
•    For us, the guest is at the center of our business philosophy and actions—not just in mission statements on paper, but in practice and in our day-to-day work
•    Our team is extremely innovative and eager to experiment. If you also enjoy new things and challenges and approach them with curiosity and a drive to get things done, you’ll be a perfect fit for our team
•    You’re anything but ordinary!

 

Your Responsibilities

•    Responsible for ensuring smooth service operations, guest service during your shift
•    Enforcing and meticulously maintaining the hotel’s internal standards regarding guest service
•    Taking reservations
•    Welcoming guests, seating them, providing guest service, and seeing them off
•    Knowledge of the entire food and beverage menu, as well as all services available at the hotel
•    Providing friendly, prompt, and clean service of food and beverages, as well as attentive and friendly guest service. 
•    Training new employees
 

 

Here’s what we offer you

•    A dynamic and young team of more than 200 bright minds who know how to have fun at work
•    In-house training
•    An open and transparent corporate culture that emphasizes the values of a passion for excellence, guest-centricity, and a spirit of innovation.
•    Fair and accurate time tracking
•    Solid benefits from an international hotel chain, such as employee rates for more than 9,000 hotels worldwide, affordable stays at the Zurich Marriott Hotel, and much more
•    Enjoyment at work
•    The position offers an attractive challenge with opportunities for growth and learning for the incumbent
•    A permanent position that requires independence and personal responsibility
•    You can expect a versatile role in a very lively and structured environment, progressive and dynamic employee policies, and the benefits of an international hotel group.