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Jobs / Customer Service Team Lead in United Kingdom
19 days ago
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OV
Our Vacancies·19 days ago
19 days ago

Factory Team Leader

Wisbech, United KingdomOn-siteMid · 2-5 yearsCustomer Service Team Lead

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Top 10% of NextRaise users matched against Customer Service Team Lead roles in United Kingdom.

Must-have skills for this role

  • team leadership
  • supervision
  • food safety
  • health & safety

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What you'll do

  • Leading and supporting the team throughout the shift.
  • Organising the team's workload and allocating tasks to ensure all areas are completed within the required timescales.
  • Ensuring production targets and quality standards are achieved.
  • Supporting, motivating and providing guidance to colleagues throughout the shift.
  • Monitoring performance and maintaining high standards across the team.
  • Ensuring production processes are followed correctly and consistently.
  • Making sure the correct equipment and PPE are used in line with site procedures.
  • Ensuring all documentation and records are completed accurately and on time.
  • Following and promoting Health & Safety, Food Safety, HACCP and GMP standards at all times.
  • Identifying and reporting any production, equipment, safety or quality concerns promptly.
  • Supporting the training and development of new and existing colleagues.
  • Making sure colleagues understand their responsibilities and follow the correct procedures.

What they're looking for

  • Has previous experience leading, supervising or supporting a team.
  • Has a good understanding of production standards within a manufacturing environment.
  • Understands the importance of Food Safety, Health & Safety and quality procedures.
  • Is confident organising workloads and prioritising tasks.
  • Can motivate and support colleagues to achieve high standards.
  • Has good communication skills and is comfortable speaking with colleagues and managers.
  • Is confident dealing with day-to-day issues and escalating concerns when required.
  • Has good attention to detail and can identify when standards have not been achieved.
  • Is comfortable completing and checking paperwork and records.
  • Can work well under pressure and manage changing priorities.
  • Is reliable, organised and able to take responsibility for the team during the shift.
  • Is comfortable working in a physically demanding environment and being on their feet throughout the shift.

Nice to have

  • Previous experience within production, food manufacturing or a similar environment would be advantageous, particularly if you have previous Team Leader, Line Leader or supervisory experience.

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

4 on 4 off Days | 07:00 – 19:00

£14.67 per hour

Training may require a temporary start time of 18:15.

NEW Refer A Friend – £350 when you refer a friend to Greencore

Why Greencore?

Following the combination with Bakkavor in January 2026, we're one of the UK's leading creators of convenience food, driven by a simple purpose: to make every day taste better.

As a vibrant and fast-moving business, we're proud to employ over 28,000 colleagues across 36 manufacturing sites and 21 distribution depots in the UK and the US. Together, we produce high-quality food enjoyed by millions of consumers every day.

Here at Wisbech, we have a team of over 525 colleagues and manufacture premium chilled ready-to-cook meals for major retailers including Sainsbury's, Aldi and Co-op.

What you'll be doing:

As a Factory Team Leader, you'll play an important role in leading and supporting your team throughout the shift, ensuring production targets, quality standards and company procedures are consistently met.

You'll be responsible for supporting the day-to-day running of the team, organising workloads and making sure production runs safely and efficiently while maintaining high standards of Food Safety, Health & Safety and quality.

You'll lead by example, support and motivate your team, and work closely with management and other departments to ensure the shift runs smoothly.

Your responsibilities will include:

  • Leading and supporting the team throughout the shift.
  • Organising the team's workload and allocating tasks to ensure all areas are completed within the required timescales.
  • Ensuring production targets and quality standards are achieved.
  • Supporting, motivating and providing guidance to colleagues throughout the shift.
  • Monitoring performance and maintaining high standards across the team.
  • Ensuring production processes are followed correctly and consistently.
  • Making sure the correct equipment and PPE are used in line with site procedures.
  • Ensuring all documentation and records are completed accurately and on time.
  • Following and promoting Health & Safety, Food Safety, HACCP and GMP standards at all times.
  • Identifying and reporting any production, equipment, safety or quality concerns promptly.
  • Supporting the training and development of new and existing colleagues.
  • Making sure colleagues understand their responsibilities and follow the correct procedures.
  • Supporting investigations into any production or quality issues and helping to put improvements in place.
  • Communicating clearly with management, Production and other departments regarding progress, issues and priorities.
  • Helping to manage absence, performance and day-to-day colleague concerns with support from management where required.
  • Ensuring the team works safely and efficiently while achieving the required targets and standards.
  • Maintaining excellent housekeeping standards throughout the workplace.
  • Leading by example and creating a positive, supportive and professional working environment within the team.

What we're looking for:

We're looking for someone who is confident leading and supporting a team within a fast-paced environment.

Previous experience within production, food manufacturing or a similar environment would be advantageous, particularly if you have previous Team Leader, Line Leader or supervisory experience.

We're looking for someone who:

  • Has previous experience leading, supervising or supporting a team.
  • Has a good understanding of production standards within a manufacturing environment.
  • Understands the importance of Food Safety, Health & Safety and quality procedures.
  • Is confident organising workloads and prioritising tasks.
  • Can motivate and support colleagues to achieve high standards.
  • Has good communication skills and is comfortable speaking with colleagues and managers.
  • Is confident dealing with day-to-day issues and escalating concerns when required.
  • Has good attention to detail and can identify when standards have not been achieved.
  • Is comfortable completing and checking paperwork and records.
  • Can work well under pressure and manage changing priorities.
  • Is reliable, organised and able to take responsibility for the team during the shift.
  • Is comfortable working in a physically demanding environment and being on their feet throughout the shift.
  • Is willing to be hands-on and support the team when required.

What you'll get in return:

  • £350 Refer a Friend scheme
  • Paid breaks
  • Excellent staff shop discounts
  • Competitive salary and job-related benefits
  • Holiday entitlement
  • Competitive matched pension contributions
  • Life insurance up to 4x salary
  • Company Share Save Scheme
  • Greencore qualifications and development opportunities
  • Exclusive Greencore employee discount platform
  • Access to a full Wellbeing Centre platform
  • Free on-site parking
  • Enhanced parental leave and menopause policies
  • Ongoing training, support and career development opportunities

At Greencore, we put our people at the core. We celebrate diversity, support individuality and create opportunities for everyone to grow and succeed.

Join our team at Greencore Wisbech and play an important part in leading your shift, supporting your colleagues and helping us maintain the high standards that keep our production running safely and efficiently.

Company

OV
Our Vacancies
Wisbech, United Kingdom

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Our Vacancies's careers site·first seen 22 Sept 2026·last verified 22 Sept 2026·How we source jobs

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