Field Application Engineer

About Perceptyne:

How is it like to work at Perceptyne?

• Having experience while not losing a first principles approach.
• Having a large vision while not losing attention to detail
• Working on disruptive tech while hitting the market ASAP

Role Overview:

• A go-getter 
• Strongly execution focused, while not losing sight of the strategic goals 
• Be able to get a grasp of multiple technologies involved in the system quickly
• Be able to switch between and focus on multiple assignments
• Highly self-driven with a strong sense of ownership
• Able to efficiently navigate his/her way in a new and unknown environment
• Having strong people skills to get things done

Role Responsibilities 

• Deployment & Integration: Work directly with customers as well as internal teams to install, configure, and integrate Perceptyne's robotic systems into client’s environment and ensure smooth operation.
• Technical Support & Troubleshooting: Diagnose and resolve technical issues, both remotely and on-site, minimizing downtime and optimizing performance.
• Customer Collaboration: Partner with clients to understand their operational needs and provide guidance on best practices for system utilization.
• Validation & Testing: Conduct system validation campaigns, software updates, and performance evaluations to ensure optimal functionality.
• Product Improvement: Provide feedback to internal engineering teams based on real-world deployments, contributing to product enhancements.
• Documentation & Training: Develop technical documentation, troubleshooting guides, and user manuals while conducting customer training sessions.
• Cross-Functional Coordination: Work closely with the engineering, product management, and customer success teams to ensure smooth execution of customer projects.

Skills and Requirements 

• Bachelor's or Master's degree in Robotics, Electrical Engineering (including Electronics, Communications or Instrumentation), Mechanical Engineering, Computer Science, or a related field.
• Strong understanding of robotics systems, kinematics, dynamics, and motion planning.
• Experience in integrating and deploying robotic or embedded systems in real-world environments at client locations.
• Hands-on proficiency with Python, C/C++, and ROS (Robot Operating System).
• Excellent problem-solving skills with the ability to work independently in a fast-paced, customer-facing role.
• Strong communication and interpersonal skills to interact effectively with clients and internal teams.
• Willingness to travel up to 30-50% domestically and internationally.
• A proactive attitude with a strong sense of ownership and accountability 
• Influencing and aligning cross functional teams towards specific goals 

• Familiarity with AI-driven perception systems and robotic manipulation.
• Prior experience in field service, customer support, or system integration within the robotics industry.