Field Operation Supervisor
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What you'll do
- Understands and uses the MCI/New Flyer core values when working inside and outside the MCI/New Flyer organization.
- Understands and follow Respectful Workplace rules.
- Follow all applicable laws, arrive for assignments on time and follow all MCI/New Flyer travel policies.
- Regularly travel to work site locations to oversee, understand and support field operations.
- Be visible to field technicians and mechanics at their work sites.
- Participate and support all meeting architecture applicable to MCI/New Flyer field operations.
- Oversee training plan for field technicians.
- Organize and lead warranty repair, PDI and retrofit technician teams.
- Communicate the status of field operations daily to the Regional Product Support Managers and Regional Director.
- Acts as interim site manager during RPSM-s absence as assigned.
- Report all issues affecting MCI product or business to the Regional Product Support Managers.
- Review iBus website regularly.
What they're looking for
- High School, 2 years College, Trade School or equivalent
- 5 years work experience or equivalent
- Some leadership experience
- Inventory management experience
- Proficient with MS Office
Nice to have
- Transit bus electrical, mechanical, air system, hydraulic systems, HVAC systems, CAN/J1939
- Certifications/licenses preferred: 608 certification, ASE, CDL license
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
POSITION SUMMARY:
Responsible for the supervision of all field operations executed by MCI. Executes on and oversees a field plan that exceeds the contract requirements for PDI, warranty and retrofit work. Establish and manage a strong, successful customer relationship that ensures MCI successfully receives awards for future orders.
*Daily travel to various customer sites required
WHAT YOU WILL DO:
- Understands and uses the MCI/New Flyer core values when working inside and outside the MCI/New Flyer organization.
- Understands and follow Respectful Workplace rules.
- Follow all applicable laws, arrive for assignments on time and follow all MCI/New Flyer travel policies.
- Regularly travel to work site locations to oversee, understand and support field operations.
- Be visible to field technicians and mechanics at their work sites.
- Participate and support all meeting architecture applicable to MCI/New Flyer field operations.
- Oversee training plan for field technicians.
- Organize and lead warranty repair, PDI and retrofit technician teams.
- Communicate the status of field operations daily to the Regional Product Support Managers and Regional Director.
- Acts as interim site manager during RPSM-s absence as assigned.
- Report all issues affecting MCI product or business to the Regional Product Support Managers.
- Review iBus website regularly.
- Other duties as assigned.
WHAT YOU NEED TO BE SUCCESSFUL:
- High School, 2 years College, Trade School or equivalent
- 5 years work experience or equivalent
- Some leadership experience
- Inventory management experience
- Transit bus electrical, mechanical, air system, hydraulic systems, HVAC systems, CAN/J1939, certifications/licenses preferred: 608 certification, ASE, CDL license.
- Proficient with MS Office
WHY JOIN OUR TEAM:
- Job Stability
- Respectful Workplace
- Safety is our top priority
- Health, Dental, & Vision - Effective Day 1 of Employment!
- Paid STAT Holidays
- Boot Allowance
- On the job skill and development training
- Ability to advance your career with a growing company
Annual Range: $90,000 - $115,000
OUR WHY:
We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, efficient and reliable.
NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions. News and information are available at www.nfigroup.com, www.newflyer.com, www.mcicoach.com, www.arbocsv.com, www.alexander-dennis.com, www.carfaircomposites.comand www.nfi.parts.
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