Field Operations Team Lead / Shift Supervisor
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What you'll do
- Supervise a team of Field Operations Associates, setting and maintaining high standards in a demanding operational setting.
- Act as the on-shift operational leader, ensuring that the appropriate tools, spare parts, and equipment are available.
- Supervise standard operating procedures (SOPs) for customer sites and document learnings from field issues.
- Test product releases and robot capabilities.
- Diagnose hardware and software issues using logs, diagnostics, and field observations, performing maintenance where appropriate.
- Collect, analyse, and interpret operational data to evaluate robot performance, identify bottlenecks, and drive continuous improvements.
- Track, document, and reproduce software and hardware issues, providing clear technical feedback to engineering and product teams.
- Tackle production incidents and technical issues in cooperation with service and engineering teams.
- Act as the primary on-shift liaison between the deployed location and Humanoid offices.
What they're looking for
- Bachelor's degree in Robotics, Computer Science, Mechatronics, Engineering, or a comparable field (or technical equivalent).
- 2–5 years of experience in industrial automation, robotics, or automotive integration, deployment, and development.
- Strong technical understanding of mechanical, electrical, and networking systems, with hands-on experience in troubleshooting, assembly, and maintenance.
- Excellent problem-solving, analytical, and decision-making skills, particularly in high-pressure operational environments.
- Strong communication, documentation, and stakeholder management skills, with the ability to work independently in dynamic customer environments.
- Familiarity with project management and collaboration software (Confluence, Jira, etc.).
- Business-fluent English.
- Flexibility to support future assignments at customer sites and occasional visits to company locations in the UK and Europe.
- Unrestricted right to work and live in the European Union.
Nice to have
- Prior experience in warehouse/logistics automation, industrial robotics, or humanoid robotics deployment.
- Working knowledge of a relevant local language (e.g. German).
- Valid Class B (or equivalent) driver's licence.
- Familiarity with software integration and sensor-based automation.
- Experience with commissioning, acceptance testing, or software validation.
- Experience working in complex operational environments.
- Experience working directly with customers in an operational leadership role.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Here at Humanoid, we believe in a future where robots amplify human potential. That’s why we’ve set out on a mission to build the world’s most capable, commercially-scalable, and safe humanoid robots. We’re bringing that mission to life with HMND‑01 - our rapidly developed humanoid platform being deployed in real industrial environments - and we’re growing the team to take it even further.
About the Role
We are seeking a skilled and motivated Field Operations Team Lead to support the deployment, integration, and maintenance of our humanoid robot solutions at customer facilities. As the on-site operations lead, you will coordinate site activities, collect operational data, and supervise a team of Field Operations Associates. This position requires problem-solving skills, sound judgement under pressure, and a customer-centric approach.
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What You'll Do
Supervise a team of Field Operations Associates, setting and maintaining high standards in a demanding operational setting. This is a hands-on operational and technical leadership role representing Humanoid at customer sites.
Act as the on-shift operational leader, ensuring that the appropriate tools, spare parts, and equipment are available.
Supervise standard operating procedures (SOPs) for customer sites and document learnings from field issues.
Test product releases and robot capabilities.
Diagnose hardware and software issues using logs, diagnostics, and field observations, performing maintenance where appropriate.
Collect, analyse, and interpret operational data to evaluate robot performance, identify bottlenecks, and drive continuous improvements.
Track, document, and reproduce software and hardware issues, providing clear technical feedback to engineering and product teams.
Tackle production incidents and technical issues in cooperation with service and engineering teams.
Act as the primary on-shift liaison between the deployed location and Humanoid offices.
Requirements
Bachelor's degree in Robotics, Computer Science, Mechatronics, Engineering, or a comparable field (or technical equivalent).
2–5 years of experience in industrial automation, robotics, or automotive integration, deployment, and development.
Strong technical understanding of mechanical, electrical, and networking systems, with hands-on experience in troubleshooting, assembly, and maintenance.Excellent problem-solving, analytical, and decision-making skills, particularly in high-pressure operational environments.
Strong communication, documentation, and stakeholder management skills, with the ability to work independently in dynamic customer environments.
Familiarity with project management and collaboration software (Confluence, Jira, etc.).
Business-fluent English.
Flexibility to support future assignments at customer sites and occasional visits to company locations in the UK and Europe.
Unrestricted right to work and live in the European Union.
What We're Looking For
Prior experience in warehouse/logistics automation, industrial robotics, or humanoid robotics deployment.
Working knowledge of a relevant local language (e.g. German).
Valid Class B (or equivalent) driver's licence.
Familiarity with software integration and sensor-based automation.
Experience with commissioning, acceptance testing, or software validation.
Experience working in complex operational environments.
Experience working directly with customers in an operational leadership role.
Company
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