Thermo Fisher Scientific·26 days ago
26 days ago
Field Service Engineer
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What you'll do
- Deliver and build service excellence for laboratory equipment
- Install, calibrate, and maintain equipment
- Provide remote technical support
- Conduct product training
- Perform electrical and mechanical repairs
- Manage customer relationships
- Manage consignment parts
- Prepare service reports and technical service documentation
- Support new product introduction and process improvement
What they're looking for
- Relevant experience or a high diploma in engineering
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
We are expanding our team: As a Field Service Engineer, you will deliver and build service excellence for laboratory equipment, ensuring customers achieve their scientific goals. You will instal, calibrate, and maintain equipment, requiring strong technical skills and customer relationship management. Ideal candidates have relevant experience or a high diploma in engineering.
Skills
- laboratory equipment installation
- preventative maintenance
- troubleshooting
- calibration
- customer relationship management
- technical service documentation
- remote technical support
- product training
- process improvement
- new product introduction support
- technical service bulletin management
- pc literacy (ms office, outlook)
- electrical repair
- mechanical repair
- interpersonal communication (chinese, english)
- knowledge sharing
- product planning
- consignment parts management
- service reporting
- customer service
Company
Thermo Fisher Scientific
New Territories, Hong Kong
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