Field Service Engineer III
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About this role
Job Description:
POSITION SUMMARY
The Field Service Engineer III is responsible for the repair, maintenance, and upgrade of all Transmedics Organ Care Systems within an assigned region under the supervision of the field service manager. This role is vital to ensuring the availability and performance of Transmedics lifesaving Organ Care Systems. This role is expected to travel domestically and internationally to any Transmedics internal or customer sites on short notice.
POSITION RESPONSABILITIES
This position is responsible for, but not limited to, the following:
Install, repair, and maintain Organ Care Systems at internal and external customer sites
Independently manage an assigned region, ensuring all Transmedics devices and equipment are repaired and serviced in a compliant and timely manner
Complete reports and documentation for service activities in a timely and accurate manner
Enter data from the completed service activities into the required databases in a timely manner
Maintain test equipment utilized in service activities
Drive customer satisfaction through service excellence
Perform other TransMedics tasks and duties as assigned/required.
MANAGEMENT RESPONSIBILITIES
This position manages the following positions on a daily basis.
This position will not have management responsibilities.
PHYSICAL ATTRIBUTES
Must be able to travel up to 80% of the time
Physical ability to uncrate and crate an Organ Care System and to lift service tool kits (up to 50 lbs.)
Must be able to manage high volume domestic/international travel schedule and have the ability to travel both internationally and domestically upon short notice and be available nights and weekend.
MINIMUM QUALIFICATIONS
BS degree with minimum 3 years experience as a Field Service Engineer, or AA /Tech degree with minimum 5 years experience as Field Service Engineer, or High School diploma with minimum 7 years experience as Field Service Engineer
Demonstrated ability to assemble and disassemble highly complex electromechanical systems
Strong analytical problem-solving skills and trouble shooting skills of complex electromechanical devices
Must have valid driver's license and valid passport
PREFERRED QUALIFICATIONS
Experience providing field service for complex medical devices in hospital settings, or equivalent combination of education and experience
Excellent verbal and written communication skills and interpersonal skills
Ability to work calmly and effectively under pressure and maintain a positive attitude
Computer skills include Microsoft Word and Excel
Must be reliable and able to work independently
Must be detail oriented and highly organized with strong multitasking and prioritization skills
Outstanding customer interaction skills with a demonstrated track record dealing with hospital customers in a positive and professional manner
Ability to speak a foreign language is a plus
Employee Benefit:
TransMedics is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, marital status, age, disability or protected veteran status, or any other characteristic protected by law. We are committed to creating an inclusive environment for all employees.
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