Field Service Engineer Sweden - Nuclear Medicine
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What you'll do
- Provide on-site and phone support for technical issues involving software, firmware, networking, and clinical use
- Take full ownership of customer cases: diagnose, resolve, escalate when needed, and close the loop with follow-up
- Coordinate internal resources to drive timely, high-quality resolutions
- Support new product releases and first-of-kind installations
- Deliver clear status reporting to internal teams and customer stakeholders
- Act as a technical resource and customer advocate as needed
- Support sales and applications teams with technical input when required
- Improve service productivity by identifying gaps and recommending changes in tools, training, and processes
- Report to the regional/customer service lead
What they're looking for
- Experience troubleshooting electrical/electronic equipment
- 2+ years servicing/installing medical imaging equipment (CT and/or Nuclear Medicine preferred)
- Comfortable with PC-based tasks: software installs, upgrades, configuration; plus basic electro-mechanical assembly skills
- Ability to work independently with high autonomy
- High flexibility and availability (service role expectations)
- Customer-first attitude with strong interpersonal skills
Nice to have
- CT and/or Nuclear Medicine experience
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
A global medical imaging manufacturer is advancing next-generation nuclear medicine, moving SPECT technology from analog to digital detection to help hospitals deliver higher-quality imaging with improved efficiency and lower operating cost.
The role
As a Field Service Engineer, you’ll be responsible for keeping an installed base of advanced imaging systems running reliably. You’ll handle on-site and remote support, own the customer experience end-to-end, and feed field insights back to service leadership, operations, and engineering to improve reliability and serviceability across the product line.
What you’ll do
Provide on-site and phone support for technical issues involving software, firmware, networking, and clinical use
Take full ownership of customer cases: diagnose, resolve, escalate when needed, and close the loop with follow-up
Coordinate internal resources to drive timely, high-quality resolutions
Support new product releases and first-of-kind installations
Deliver clear status reporting to internal teams and customer stakeholders
Act as a technical resource and customer advocate as needed
Support sales and applications teams with technical input when required
Improve service productivity by identifying gaps and recommending changes in tools, training, and processes
Report to the regional/customer service lead
What you bring
Experience troubleshooting electrical/electronic equipment
2+ years servicing/installing medical imaging equipment (CT and/or Nuclear Medicine preferred)
Comfortable with PC-based tasks: software installs, upgrades, configuration; plus basic electro-mechanical assembly skills
Ability to work independently with high autonomy
High flexibility and availability (service role expectations)
Customer-first attitude with strong interpersonal skills
Travel & territory
Typical service territory: within ~300 km of the metro area
Overnight travel as required
Company
Company facts come from this company's own listings. We only show what the postings themselves carry.