Field Service Manager
Sign up free to see how well your resume matches this role.
What you'll do
- Carry an annual service and parts revenue target, and a gross margin target, reported separately from boat margin
- Sell and renew service agreements across the installed base, including boats delivered before the current ownership structure, and grow the attachment rate
- Quote and close service, upgrade, and refit work using the existing rate card and parts pricing
- Track technician utilisation and billable hours, and manage capacity against demand
- Plan and dispatch technicians for commissioning, warranty work, scheduled service, and emergency callouts
- Act as escalation point across the whole boat: propulsion, batteries and BMS, charging, steering and controls, hull and deck systems, electronics and infotainment
- Own first-time fix rate, mean time to repair, and response time, and report them monthly
- Coordinate with production and sales on handover and delivery of new boats
- Decision authority on warranty claims sits with this role and is not delegated to sales
- Pursue supplier cost recovery on component failures
- Feed field failure data to R&D on a fixed cadence, with root cause analysis on recurring faults
- Lead, develop, and grow the technician team, including certification and upskilling
What they're looking for
- 8+ years in marine, automotive EV, or industrial electrical field service, including team leadership
- Hands-on competence with high-voltage battery systems, electric motors, inverters, chargers, and marine electrical systems. Able to read a wiring diagram, interpret BMS diagnostics, and lead a root cause review without external help
- Demonstrated commercial ownership: quoting, pricing discipline, service contract sales, or aftermarket P&L responsibility
- Working knowledge of Directive 2013/53/EU (RCD) and relevant ISO standards for electric propulsion and marine electrical systems. ABYC familiarity is an advantage for the North American market
- Lithium-ion battery safety and charging infrastructure experience
- Fluent Swedish and English
- Driving licence. BE (car with trailer) is an advantage. Boat handling experience preferred
- Willingness to travel and occasional on-call availability
Nice to have
- ABYC familiarity is an advantage for the North American market
- BE (car with trailer) is an advantage
- Boat handling experience preferred
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
WHAT YOU OWN
Aftermarket revenue and margin
– Carry an annual service and parts revenue target, and a gross margin target, reported separately from boat margin
– Sell and renew service agreements across the installed base, including boats delivered before the current ownership structure, and grow the attachment rate
– Quote and close service, upgrade, and refit work using the existing rate card and parts pricing
– Track technician utilisation and billable hours, and manage capacity against demand
Field service delivery
– Plan and dispatch technicians for commissioning, warranty work, scheduled service, and emergency callouts
– Act as escalation point across the whole boat: propulsion, batteries and BMS, charging, steering and controls, hull and deck systems, electronics and infotainment
– Own first-time fix rate, mean time to repair, and response time, and report them monthly
– Coordinate with production and sales on handover and delivery of new boats
Warranty and quality feedback
– Decision authority on warranty claims sits with this role and is not delegated to sales
– Pursue supplier cost recovery on component failures
– Feed field failure data to R&D on a fixed cadence, with root cause analysis on recurring faults
Team and capability
– Lead, develop, and grow the technician team, including certification and upskilling
– Maintain and extend service documentation, fault trees, and safety procedures
– Own high-voltage safety discipline on site and in the field, with no exceptions
– Build and manage the dealer and partner service network as coverage expands
REQUIREMENTS
– 8+ years in marine, automotive EV, or industrial electrical field service, including team leadership
– Hands-on competence with high-voltage battery systems, electric motors, inverters, chargers, and marine electrical systems. Able to read a wiring diagram, interpret BMS diagnostics, and lead a root cause review without external help
– Demonstrated commercial ownership: quoting, pricing discipline, service contract sales, or aftermarket P&L responsibility
– Working knowledge of Directive 2013/53/EU (RCD) and relevant ISO standards for electric propulsion and marine electrical systems. ABYC familiarity is an advantage for the North American market
– Lithium-ion battery safety and charging infrastructure experience
– Fluent Swedish and English
– Driving licence. BE (car with trailer) is an advantage. Boat handling experience preferred
– Willingness to travel and occasional on-call availability
WORKING CONDITIONS
– Work on and around boats, docks, and marinas in varying weather
– Lifting up to 25 kg and working in confined battery and machinery compartments
FIRST TWELVE MONTHS, WHAT SUCCESS LOOKS LIKE
– Service agreement attachment rate on the active installed base at target
– Aftermarket revenue and gross margin delivered, reported separately from boat sales
– First-time fix rate and mean time to repair measured, baselined, and improving
– Both technicians able to close any standard job unsupervised, evidenced not assumed
– Field failure data reaching R&D monthly, with at least one product change traceable to it
Company
Company facts come from this company's own listings. We only show what the postings themselves carry.