Field Service Technician
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About this role
About JLG, an Oshkosh company
JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. We are a global company, and our products—including mobile elevating work platforms, telehandlers, utility vehicles and accessories—can be found all over the world.
The Field Service Technician role is responsible for attending to customer premises to carry out servicing, inspections, breakdown support and repairs to access equipment including elevating work platforms, lighting towers and telehandlers and small construction equipment.
The Field Service Technician is responsible for providing a superior level of customer service and liaise with internal and external stakeholders to ensure the customer needs are met within their given region.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
These duties are not meant to be all-inclusive and other duties may be assigned.
Carry out inspections, servicing and repairs of equipment with a focus on elevating work platforms, telehandlers and lighting towers. May work with other types of equipment on occasion such as hydraulic hoses, small diesel engines, etc
When attending to customer’s sites make every effort to repair machines on site limiting the need to transport the machines off site
Be available to travel including overnight accommodation when requested
Responsible for completing all appropriate paperwork and inspection forms required by JLG policy, ANZ Standards and customer and/or site requirements in a timely manner
Responsible for notifying the Field Service Coordinator if repairs or services can’t be completed during visit and the reason why, where required providing information for the ability to provide the customer a quote
Providing a superior level of customer service
Liaising with technical support including the interpretation of manuals where required
Conduct van audits and stock takes
General administrative duties relevant to the role including entering accurate job notes
Generating sales and service leads where possible and collaborating with the team
Maintain personal retail labour utilization rates as per target
Be able to contact or visit customer sites to generate additional service work as required and in consultation with the Field Service Coordinator.
As a Field Service Technician, you are also required to carry out general duties from time to time as requested by management
MINIMUM QUALIFICATIONS:
Previous experience in a similar role – experience with mechanical, hydraulic and electrical advantageous
Must have Trade qualification in elevating work platform technology, heavy vehicle, diesel, automotive, auto electrical or related field
Ability to effectively communicate both written and verbal
Ability to establish rapport with internal and external customers
Drivers licence
Proficient Language, Literacy and Numeracy including the ability to write job notes, read safety information, machine manuals and street signs and understand basic numeracy such as time, parts numbers and quantities
Ability to travel 25%
Company
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