Phenospex-bv·2 days ago
2 days ago
Field Service Technician
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What you'll do
- Customer Support & On-Site Servicing: Travel to international client sites to train our customers, understand their needs, execute preventive maintenance, perform quality control checks, replace components and deploy hardware/software updates.
- Remote Diagnostics & Issue Resolution: Provide rapid diagnostic and issue resolution support for control systems, hardware and user interfaces, helping global clients optimise system performance.
- Cross-Functional & Project Collaboration: Work hand-in-hand with customer IT/technical leads as well as internal Phenospex teams (Sales, Application Support, and R&D). Provide feedback to Project Managers for long-term issue resolution and direct mitigation steps.
- Ticket Resolution & Feedback: Own the domain-specific technical tickets, logging activity in our CRM/ticketing systems and submitting resolution reports back to Application Support while channeling feedback into product improvements. Communicate resolution outcomes to our customers clearly and promptly.
- Safety & Compliance: Maintain a safe, compliant work environment by strictly adhering to health and safety regulations in both our home workshop and on customer sites.
What they're looking for
- A vocational technical degree (MBO / Associate degree / HNC) or Bachelor’s in Electrical Engineering, Mechanical Engineering, Mechatronics, Industrial Automation or equivalent practical field experience.
- Practical experience in field service, technical support or electromechanical maintenance (preferably with complex automated equipment or sensor systems).
- Can diagnose and resolve mechanical, electrical or software-related issues using defined procedures.
- Full professional proficiency in English.
- A valid driver’s license and full flexibility/capability to travel internationally (~50% travel commitment).
Nice to have
- Understanding of agricultural/phenotyping technologies is a plus.
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Phenospex-bv
Heerlen, Netherlands
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