Field Service Technician

Company Description

We are ready to try something new. Are you?

As Syntegon, together with 7,300 colleagues worldwide, we are a strategic partner in process and packaging technology for the pharmaceutical and food industries. With efficient processes, innovative technologies and sustainable solutions, we help our customers reach their goals. For example, we ensure vaccines are filled safely and that tablets can fully release their active ingredients. Your favourite chocolates and snacks are also packaged sustainably with our help.

As the Center of Competence for vertical form-fill-seal machines within the Syntegon Group, our Weert site develops and produces intelligent and sustainable technologies for packaging a wide range of food and non-food products. The portfolio includes both stand-alone machines and system solutions.

Apply now and become part of our team!

Job Description

We are seeking a dedicated and meticulous Field Service Technician to strengthen our team in Weert, Netherlands. In this dynamic role, you will form the technical backbone of our customer service operations. You will combine work at our Weert facility with visits to customer locations to ensure optimal performance of our equipment and systems. You will work with advanced technology whilst building strong relationships with our customers, delivering exceptional service and innovative solutions to keep business operations running smoothly.

 

• Perform installation, maintenance, and repair work on specialised equipment at customer sites and our Weert facility
• Conduct thorough troubleshooting and diagnostic analyses to identify and resolve technical issues efficiently
• Assist with final assembly, testing, and commissioning of customer-specific machines and systems
• Provide technical support and guidance to customers, ensuring they understand equipment operation and maintenance procedures
• Document all service activities, repairs, and maintenance work with precision and attention to detail
• Collaborate with internal teams to communicate customer feedback and identify opportunities for continuous improvement
• Adhere to all safety protocols and regulatory compliance standards during on-site service activities
• Travel to customer locations as required, remaining flexible and resilient in a dynamic working environment
• Analyse equipment performance data and provide recommendations for optimisation
• Provide support with induction and training of new team members as required

 

Qualifications

 

• Completed MBO level 4 qualification (or equivalent) in mechatronics, mechanical engineering, or a related technical field
• Demonstrable experience in field service, equipment maintenance, or technical support roles
• Strong problem-solving and diagnostic skills with the ability to analyse complex technical issues
• Sound knowledge of mechanical and electrical systems
• Excellent communication and interpersonal skills combined with a customer-focused approach
• Ability to read and interpret technical documentation, schematics, and manuals
• Proficiency in using diagnostic tools and test equipment
• Flexible approach, willingness to travel internationally, and ability to adapt to changing priorities
• Strong organisational and time management skills
• Problem-solving mindset with a results-driven approach to achieving objectives
• Valid driving licence and willingness to travel to customer locations
• Demonstrable commitment to adhering to safety regulations and quality standards
• Desirable: Experience in the food and beverage industry, manufacturing sector, or industrial equipment sector
• Desirable: Familiarity with vertical filling and sealing machines or similar specialised equipment

 

Additional Information

But—what’s fair is fair! We’ve already asked quite a bit of you, so you can expect an attractive benefits package in return. In addition to offering you a challenging role as Technical Field Expert within an international employer, you will also receive:

• A fixed gross monthly salary between €3,600 and €5,000, depending on experience, plus additional attractive bonuses.
• Attractive employment conditions, including: 27 vacation days and 13 ADV days (additional days off), flexible working hours, a discount on your gym membership, and a bicycle scheme.
• A pleasant, collegial working atmosphere with enthusiastic and professional colleagues.
• A good degree of responsibility and independence in your role.
• A lovely on-site canteen in Weert in a recently renovated building.

Interested? Click the “I’m interested” button! Have questions? Send an email to Vitoria.olveiralopes@syntegon.com. I’m happy to help!