Field Service Technician II

Job Description:

Company Overview

Hi-Cone, a division of ITW (NYSE: ITW), is a global leader in sustainable multipackaging solutions for the Alcohol and Non-Alcoholic Ready to Drink (NARTD) beverage markets. We partner with major Consumer Packaged Goods (CPG) companies to deliver innovative, environmentally responsible secondary packaging systems. As part of ITW’s decentralized structure, Hi-Cone leverages the ITW Business Model to drive customer-focused innovation, operational excellence, and market leadership.

Position Summary

In this role, you will be serving customer needs in accordance Hi-Cone's organizational goals. The majority of your work will be at customer sites in a beverage manufacturing facility, and involves installing, maintaining and troubleshooting automated packaging equipment.  You will work closely with customers, project managers, engineers, quality personnel and sales. This is a home-based position that requires exceptional communications skills, independent thinking and self-motivation to work independently and as a part of the service team and cross functional teams. Knowing when to lead, learn and follow is critical for success. A strong mechanical skill set will be required along with a foundational electrical skill set.

This is a home-based position with up to 85% of travel required. When not on vacation or approved time off, on call to travel 24 hours per day 7 days per week.

Core Competencies

• Safe, ethical, reliable and high integrity.
• Communication skills, written and verbal.
• Business Acumen, knowing the Company objectives and customer needs tied to your Day-to-Day actions.
• Learning Agility, Desire to Learn.
• Strong Mechanical skills and Mechanical Theory.  
• Foundational Electrical Knowledge and Comprehension of Electrical Theory.  

Key Responsibilities

• Safely works in accordance with enterprise safety vision, All Accidents Are Preventable.
• Proven leadership abilities and ability to effectively communicate orally and in written form.  
• Identify equipment and material needs for projects, and coordinate with customer representatives and internal team.
• Participate in and successfully complete job-related educational courses, training/testing programs.
• Assist (as required) in the training of internal and external personnel.
• Use of hand and power tools applicable to the trade. 
• Determine need for, analyze and make necessary running adjustments, repairs and overhauls.
• Read and interpret mechanical drawings and electrical and schematics.
• Maintain knowledge of installation, troubleshooting and repair of low & high voltage electrical systems, PLC’s, Servo motion systems, discrete and analog field devices and basic wiring principles.
• Independently plan and execute travel.

Qualifications

• Strong communication skills, including the ability to write professional emails and service reports.
• Strong end-user computer skills.
• Ability to read and understand mechanical and electrical drawings.
• Strong ability for mechanical troubleshooting, repair, and installation.
• Working knowledge of PLCs, VFDs, Servo systems and relay logic.
• Allen Bradley/Rockwell PLC and HMI programming experience.
• Electromechanical degree preferred. Vocational training or relevant work experience may be acceptable.

Position Requirements

• Must be able to stand for 8 hours a day and lift 40-50 pounds for extended periods.
• Must reside within 2-hour drive of a major airport.
• Must maintain a valid driver license, clean driving record, and valid passport at all times.
• Must maintain ability to freely travel domestically and internationally.

Compensation Information:

The salary range for this position is $38 - $40 per hour. The pay rate for a successful candidate will depend on the geographic location, this salary range is for successful candidates in the Chicago, Illinois metro area. The specific hiring rate within the posted pay range will depend on the successful candidate’s qualifications and prior experience. 

For more information about our benefits package, please visit https://myitwhr.com/.

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. 

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. 

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.