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Jobs / Customer Service Team Lead in United Kingdom
22 days ago
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MG
Mash Group·22 days ago
22 days ago

Field Supervisor & Trainer - Domiciliary Care. Job in New Barnet Education & Training Jobs

New Barnet, United KingdomMid · 2+ years₹29.4L – ₹35.7L/yr · est.Customer Service Team Lead

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Must-have skills for this role

  • driving licence
  • emar
  • mar
  • medication competency

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What you'll do

  • Carrying out client service reviews and support visits in clients' homes
  • Observing care delivery and ensuring it remains in line with care plans and quality standards
  • Completing competency assessments and observational assessments
  • Creating, reviewing and auditing care plans and risk assessments
  • Supporting medication competency, including eMAR
  • Delivering relevant training workshops and refresher training
  • Identifying development needs and providing coaching and mentoring to Care Professionals
  • Supporting Care Professional and client introductions
  • Building positive relationships with clients, families and the wider care team
  • Supporting audits, quality improvement and inspection readiness
  • Maintaining accurate records across the relevant care management systems
  • Participating in on-call duties when required

What they're looking for

  • A full UK driving licence and your own transport
  • At least 2 years' experience within care
  • Experience with medication and MAR/eMAR in a supervisory capacity
  • A good understanding of health and social care regulations and compliance
  • Confidence using care management technology and IT systems
  • Strong communication and relationship-building skills
  • The ability to coach, support and develop Care Professionals
  • A flexible and organised approach

Nice to have

  • Level 3 NVQ in Health & Social Care or equivalent

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

Field Supervisor & Trainer - Domiciliary Care

Barnet, EN5
£28,000 - £34,000 per annum
Monday to Friday 9am - 5pm
Full UK driving licence required

Are you an experienced care professional who loves supporting others, developing teams and making sure great care is actually being delivered in practice?

We're recruiting for a Field Supervisor & Trainer to join a well-established Home Instead office in Barnet.
This is a varied role combining field supervision, quality and Care Professional development. You'll spend time supporting clients and Care Professionals in the community, while also playing an important role in training, coaching and maintaining high standards across the service.

The business also works with an external training provider, so you won't be responsible for delivering all training yourself.

What you'll be doing

You'll be responsible for a mixture of field supervision, client support and Care Professional development, including:
  • Carrying out client service reviews and support visits in clients' homes
  • Observing care delivery and ensuring it remains in line with care plans and quality standards
  • Completing competency assessments and observational assessments
  • Creating, reviewing and auditing care plans and risk assessments
  • Supporting medication competency, including eMAR
  • Delivering relevant training workshops and refresher training
  • Identifying development needs and providing coaching and mentoring to Care Professionals
  • Supporting Care Professional and client introductions
  • Building positive relationships with clients, families and the wider care team
  • Supporting audits, quality improvement and inspection readiness
  • Maintaining accurate records across the relevant care management systems
  • Participating in on-call duties when required
What we're looking for

We're looking for someone with at least two years' experience within the care sector who is confident working with both clients and care teams.

You'll need:
  • A full UK driving licence and your own transport
  • At least 2 years' experience within care
  • Level 3 NVQ in Health & Social Care or equivalent - preferred
  • Experience with medication and MAR/eMAR in a supervisory capacity
  • A good understanding of health and social care regulations and compliance
  • Confidence using care management technology and IT systems
  • Strong communication and relationship-building skills
  • The ability to coach, support and develop Care Professionals
  • A flexible and organised approach
Most importantly, we're looking for someone ambitious, proactive and genuinely passionate about quality care. Someone who enjoys taking responsibility, can build great relationships and wants to make a real impact within a growing care business.

The details
Salary: £28,000 - £34,000 per annum
Hours: Monday to Friday, 9am - 5pm
Location: Barnet, EN5 1AD
Driving: Full driving licence and access to transport essential

If you're an experienced senior carer, Field Care Supervisor or care professional looking for a varied role where you can combine your operational experience with developing others, we'd love to hear from you.

Apply today for a confidential conversation about the role.

Company

MG
Mash Group
New Barnet, United Kingdom

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Mash Group's careers site·first seen 22 Sept 2026·last verified 22 Sept 2026·How we source jobs

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