Field Technical Support Engineer II-REMOTE

Legrand has an exciting opportunity for a Field Technical Support Engineer II to join the Raritan and ZPE Systems Team. This is a Remote position.

As a Field Technical Support Engineer, you'll work with a variety of cross-functional teams and technologies within the Data, Power & Control Division (DPC). Daily interactions can range from first-time users to advanced partners, sales, development, and product management teams. Your duties will be to function as an expert technical resource for our enterprise-level customer base and business partners for the Raritan and ZPE Access Product Solutions (KVM, Console Servers, Service Routers, Central Management, and Cloud).

Additionally, you will be responsible for traveling to customer locations to deliver access products, professional services, training, help address technical issues, and maintain post-sales relationships with our customers. You will serve as a trusted advisor to ensure successful implementations, ensure assigned customers achieve targeted business benefits from their investment in Legrand/PAC, and help customers serve as positive references and continue their Access product implementation. Your technical abilities will be critical in identifying solutions, troubleshooting issues, and answering technical questions as they arise. You will serve as the primary escalation point and be accountable for identifying and directly addressing technical issues.

You are expected to develop and maintain a working knowledge of the technical architecture and business requirements of enterprise accounts. This position requires a strong technical background, excellent client and project management skills, and a proven ability to understand technical workflows as needed. Successful candidates must be action-oriented and able to travel, communicate clearly and effectively with both technical and business audiences at multiple levels.

Salary range: $80,000-$115,000 per year

Benefit Highlights: LNCA offers comprehensive medical, dental, and vision coverage, as well as distinctive benefits like a high employer 401K match, paid time off (PTO) and holiday pay, short-term and long-term disability benefit plans, above-benchmark paid maternity and parental leave, bonus opportunities in accordance with the Company’s incentive plans, paid time off to volunteer, and an active/growing Employee Resource Group network.