Food and Beverage Team Member
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What you'll do
- Welcome the guests and ensure that the service is handled very well
- Delivering an excellent service to our customers and insuring the quality of service is achieved in the breakfast, the coffee shop and the bar
- Ensures the working areas are clean
- Handles any guest complaints and/or remarks provides a response as soon as possible
- Complying with Food Safety regulations
- Take food and drinks order and provides support to the breakfast
- Listen to the guest at all times; strive to answer all requests from the guests as quickly as possible
- Has an impeccable attitude which conveys the image of the brand and hotel
- Attention to detail and quality
- Willing to embrace changes
What they're looking for
- A friendly, guest-focused personality with a passion for hospitality.
- Ability to work independently and manage shifts responsibly.
- Strong communication skills and a problem-solving mindset.
- Ability to cope well under pressure.
- Availability to work weekdays and weekends.
- Fluent in English
Nice to have
- Experience in hospitality is preferred but not required.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Company Description
Why joining Ibis Cambridge?
We welcome you as you are! We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore limitless possibilities within the company. By joining us, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Our mission at Ibis Cambridge Central Station is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
If you have a passion for hospitality and love making people feel welcome, we want YOU to be part of our Team!
Job Description
As our next Food and Beverage Team Member, you will:
- Welcome the guests and ensure that the service is handled very well
- Delivering an excellent service to our customers and insuring the quality of service is achieved in the breakfast, the coffee shop and the bar
- Ensures the working areas are clean
- Handles any guest complaints and/or remarks provides a response as soon as possible
- Complying with Food Safety regulations
- Take food and drinks order and provides support to the breakfast
- Listen to the guest at all times; strive to answer all requests from the guests as quickly as possible, ensuring that the service provided to the guests will win their loyalty to return to the hotel and the Chill #2 Café and Bar
- Has an impeccable attitude which conveys the image of the brand and hotel
- Passionate for the success of the hotel
- Attention to detail and quality
- Willing to embrace changes
Qualifications
What We’re Looking For:
- A friendly, guest-focused personality with a passion for hospitality.
- Experience in hospitality is preferred but not required.
- Ability to work independently and manage shifts responsibly.
- Strong communication skills and a problem-solving mindset.
- Ability to cope well under pressure.
- Availability to work weekdays and weekends.
Additional Information
Why Join Us?
- Competitive salary and benefits package, including pension, additional holidays with service, a “Recommend a Friend” program and Employee Advisory Service.
- Flexible rota.
- Discount Card for Accor Hotels Worldwide.
- Complimentary stays in UK hotels (Free Bonus Breaks Vouchers, subject to availability and T&C).
- Opportunities for career growth and international development.
- Apprenticeship opportunities.
- A one-night stay experience to help you understand guest needs.
- A supportive work environment with an engaging team culture.
A little more information:
To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people.
By joining us as a Food and Beverage Team Member, you will become part of a friendly team of 40 talents.
To ensure you can best welcome and care for our guests you will need to be fluent in English.
Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.
Ready to discover more? Get in touch with us. We would love to hear from you.
One more thing…
By working at the Ibis Cambridge Central Station, you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
Information on the processing of personal data
When you submit an application to Accor UK Business & Leisure Hotels Limited trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application.
We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision.
In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018).
Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.
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