Foreign Exchange Sales & Calls Consultant - Melbourne, VIC
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What you'll do
- Handle inbound customer calls and quickly understand their FX needs.
- Qualify enquiries, including currency, transaction amount, travel plans and urgency.
- Check live rates and stock availability and provide accurate quotes within approved parameters.
- Build rapport and use your sales skills to convert enquiries into confirmed store visits.
- Identify opportunities to upsell relevant products and value propositions.
- Use your judgement to find the best store outcome when stock or customer requirements vary.
- Work closely with store teams, providing clear lead information and supporting a seamless handover.
- Manage calls against agreed KPIs, including call time, conversion and lead quality.
- Respond to store queries and keep teams updated on Deal Desk availability and lead activity.
What they're looking for
- 1–2 years’ experience in customer-facing telephone sales or service.
- Proven experience converting enquiries into sales or confirmed outcomes.
- Experience quoting or negotiating pricing, rates or similar commercial transactions.
- Comfortable working to KPIs such as call targets, conversion rates and lead management.
- A confident and commercially minded approach, with strong attention to detail.
Nice to have
- Experience in FX, financial services, travel, retail or a centralised sales environment is highly regarded.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Foreign Exchange Sales & Call Consultant
You’ll turn inbound enquiries into confirmed in-store visits and transactions by understanding customer needs, providing competitive FX solutions and creating a great customer experience, while protecting margin and delivering strong commercial outcomes.
Travel Money Oz is part of Australia’s largest and most progressive travel retailer (ever heard of Flight Centre?) We provide foreign currency solutions that help our customers get more out of their holiday. Travel is in our DNA so naturally, if you're considering working with us, travel should be one of your biggest interests, too!
Responsibilities:
- Handle inbound customer calls and quickly understand their FX needs.
- Qualify enquiries, including currency, transaction amount, travel plans and urgency.
- Check live rates and stock availability and provide accurate quotes within approved parameters.
- Build rapport and use your sales skills to convert enquiries into confirmed store visits.
- Identify opportunities to upsell relevant products and value propositions.
- Use your judgement to find the best store outcome when stock or customer requirements vary.
- Work closely with store teams, providing clear lead information and supporting a seamless handover.
- Manage calls against agreed KPIs, including call time, conversion and lead quality.
- Respond to store queries and keep teams updated on Deal Desk availability and lead activity.
Experience & Education:
- 1–2 years’ experience in customer-facing telephone sales or service.
- Proven experience converting enquiries into sales or confirmed outcomes.
- Experience quoting or negotiating pricing, rates or similar commercial transactions.
- Comfortable working to KPIs such as call targets, conversion rates and lead management.
- A confident and commercially minded approach, with strong attention to detail.
- Experience in FX, financial services, travel, retail or a centralised sales environment is highly regarded.
We’d love to hear from you if you’re:
- Customer-focused with a natural sales instinct.
- Calm and professional in a fast-paced environment.
- Curious, adaptable and excited to be part of a growing national function
Why is Flight Centre such a great place to work?
We are devoted to being a global employer of choice by nurturing our legendary culture - focused on our people and infused with adventure and accountability. We uplift and support our team through a compelling Employee Value Proposition that offers exciting career and travel opportunities, fantastic benefits, a meaningful sense of purpose and well-deserved recognition. Explore us on LinkedIn or check out our careers page at www.fctgcareers.com
*Flight Centre is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.*
Company
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