Founding RevOps Product Lead

Company Description

We are a pioneering telepsychiatry company dedicated to transforming patient care through advanced technology. We leverage cutting-edge language models and robust data analytics to enhance our patient-provider interactions, improve access to mental health services, and streamline our clinical operations.

Our mission is to integrate innovative AI solutions into every facet of psychiatric care, ensuring providers and patients benefit from the most effective and efficient treatment strategies.

Backed by Y Combinator and the world’s best VC firms and angels.

Job Description

As the Founding Revenue Operations Product Lead, you will be responsible for establishing, optimizing, and scaling our revenue cycle operations with a strong focus on leveraging technology and product innovation. You’ll work closely with leadership, finance, and product teams to drive operational excellence, tech-driven improvements, and financial performance. Your role will directly impact the company's revenue growth, ensuring seamless integration of AI, product innovations, and data-driven operations into our revenue cycle processes.

Role responsibilities

• Oversee the end-to-end revenue cycle: From patient registration, insurance verification, billing, to collections and reconciliation, leveraging AI and modern technology to optimize each step.

• Increase collection rates: Implement tech-driven strategies to reduce claim denials and improve overall collections to over 95%.

• Tech-Product Integration: Collaborate with product and engineering teams to build and integrate tools that streamline revenue cycle processes, ensuring efficient and scalable operations.

• Financial and Compliance Management: Ensure all billing practices comply with federal, state, and payer-specific regulations, including HIPAA and CMS guidelines, while driving improvements through tech-enabled finance operations.

• Optimize workflows and systems: Identify bottlenecks within the revenue cycle and implement product-based solutions to improve efficiency and reduce errors.

• Team Leadership: Lead and mentor a cross-functional team of revenue cycle professionals, including billing specialists, coders, and product engineers focused on finance operations.

• Data-Driven Decision-Making: Utilize analytics and product metrics to inform strategic decisions, drive process improvements, and optimize revenue cycle technology.

• Vendor and Tech Partnerships: Manage relationships with third-party vendors, including billing services, AI-based collection agencies, and software providers, while integrating modern financial tech solutions.

• Audit and Risk Management: Conduct regular audits of both operational processes and tech systems to identify risks, ensuring compliance and security of all financial and revenue cycle processes.

• Adapt to a multi-state environment: Manage complexities of billing across different states, integrating state-specific regulations and payer requirements into the product systems and tech stack.

• Stay ahead of industry trends: Keep up with trends in healthcare, revenue cycle management, AI, and technology to maintain a competitive edge and ensure future product scalability.

Qualifications

5+ years of experience revenue cycle management with a strong understanding of product, tech, finance, and operations, in a telemedicine or healthcare startup environment.

Strong experience at telemedicine or healthcare startup environment is a must

Proven success in integrating technology into revenue cycle operations and managing revenue cycles.

In-depth knowledge of CPT codes, insurance verification, and payer-specific billing practices.

Strong understanding of product development and experience collaborating with tech and product teams to improve operational processes.

Excellent organizational and time management skills, with a focus on using data and analytics to drive process improvements.

Exceptional interpersonal and leadership skills, with the ability to collaborate effectively across internal and external teams.

Proactive and adaptable mindset, thriving in a fast-paced, tech-driven startup environment.

Nice-to-haves

What could make your candidate stand out

Experience with mental health focused digital health companies

Additional Information

All your information will be kept confidential according to EEO guidelines.