Frasers House, A Luxury Collection Hotel, Singapore - University Intern - Front Office
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What you'll do
- Be the warm welcome that kicks off a memorable guest experience
- Multi-Faceted Duties - Trained to be able to carry out multiple roles within the hotel such as Front Desk, Executive Lounge and Concierge
- Front Desk Tasks - Start every stay right by swiftly checking guests in and out – take Passports, IDs, hand out room keys, and control and release safety deposit boxes; Handle cash and credit card transactions; Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay; Follow up/Action on Traces and room changes; Attending to pre-payments of future reservations
- Uniformed Services – Working Better Together with Uniformed Services Team in providing guests with prompt service, professional attention and personal recognition with excellent local knowledge. Provide information pertaining to all hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of the interest to guests
- Elevating Guest Experience – Deliver our Loyalty Experience by acknowledging our Marriott Bonvoy Loyalty Membership; tailoring their guests experience in person, emails, or on the phone.
- Stay one step ahead of guests’ needs – record and act on preferences, handle messages, requests, questions and concerns proactively.
- Be a trusted contact for all guests.
- Assist Guests with all requests; from accommodation billing to local knowledge, and basic problem handling to take care of their stay.
- Driving Results – Supports Department in delivering to departmental targets of upselling revenue and Loyalty enrolment.
- Delivers genuine guest experiences with True Hospitality.
- Upholding of safety and security of our Guests and Colleagues at the Workplace in line with Hotel’s Emergency Response procedures and security guidelines.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Job Summary:
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Office Intern, you will not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You will also create the warm atmosphere that makes our guest feel at home in any location.
CORE WORK ACTIVITIES:
- Be the warm welcome that kicks off a memorable guest experience
Multi-Faceted Duties - Trained to be able to carry out multiple roles within the hotel such as Front Desk, Executive Lounge and Concierge - Front Desk Tasks - Start every stay right by swiftly checking guests in and out – take Passports, IDs, hand out room keys, and control and release safety deposit boxes; Handle cash and credit card transactions; Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay; Follow up/Action on Traces and room changes; Attending to pre-payments of future reservations
- Uniformed Services – Working Better Together with Uniformed Services Team in providing guests with prompt service, professional attention and personal recognition with excellent local knowledge. Provide information pertaining to all hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of the interest to guests
- Elevating Guest Experience – Deliver our Loyalty Experience by acknowledging our Marriott Bonvoy Loyalty Membership; tailoring their guests experience in person, emails, or on the phone.
- Stay one step ahead of guests’ needs – record and act on preferences, handle messages, requests, questions and concerns proactively.
- Be a trusted contact for all guests.
- Assist Guests with all requests; from accommodation billing to local knowledge, and basic problem handling to take care of their stay.
- Driving Results – Supports Department in delivering to departmental targets of upselling revenue and Loyalty enrolment.
- Delivers genuine guest experiences with True Hospitality.
- Upholding of safety and security of our Guests and Colleagues at the Workplace in line with Hotel’s Emergency Response procedures and security guidelines.
marriotthotelinternship
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
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