Jupiter (Jupiter Money)·Fintech·5 months ago
5 months ago
Fraud Analyst – Customer Experience
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About this role
What we do:
Money. It's always on our mind and often comes with a rollercoaster of emotions and complex jargon. That’s why at Jupiter, our mission is to improve your financial well-being by giving you full control over your money, helping you track, save, and invest with confidence. We’re a financial services platform that uses technology to simplify money management. Whether it’s a savings account, payments, loans, credit cards, investments, or smart money tools it’s all on Jupiter. We break down banking jargon, offer spending insights, and give users modern features to make better financial decisions.
Our journey: Jupiter was founded in 2019 by Jitendra Gupta (founder of Citrus Pay), who saw how broken personal finance felt compared to customer-first experiences like food or entertainment. We launched in 2021 with a 100,000+ waitlist. Today, 30 Lakh+ users trust us with their money.
We've built a team of creative thinkers and domain experts, driven by a shared vision of a transparent and inclusive financial ecosystem.
We’ve embraced cutting- edge technology with high ownership and deep customer obsession. Our team, spanning Mobile, Platform, Data, AI & ML — is building to scale products across the board. From AI to behavioural science, we’re creating world class banking experiences, and we’re looking for more builders to join us.
Who we're looking for:
We are seeking a meticulous and detail-oriented Fraud Analyst to join our growing team. The ideal candidate will have experience in fraud detection, investigation, and prevention, particularly within the financial services or fintech sectors. The candidate will play a critical role in protecting the organization and its customers from fraudulent activities by identifying suspicious behavior, investigating cases, and ensuring proper fraud prevention measures are implemented.
Roles and Responsibilities:
- Handle customer queries related to fraudulent or suspicious transactions via calls, emails, and chats.
- Investigate and analyse transactions flagged for potential fraud.
- Coordinate with partner banks and relevant stakeholders for account actions such as freeze, lien marking, or unblocking.
- Assist customers with dispute resolution and guide them on necessary documentation.
- Follow up with customers for additional information and provide timely updates.
- Maintain accurate records of cases, communications, and actions taken.
- Ensure adherence to company policies, compliance standards, and regulatory requirements.
- Identify patterns or trends in fraudulent activities and escalate concerns proactively.
What is needed for this role:
- Bachelor’s degree in any discipline (preferred).
- 1–3 years of experience in in customer support, preferably in banking/fintech or fraud operations or payments.
- Strong communication skills (verbal and written) Hindi & English
- Ability to work in shift-based environments, including weekends if required.
- Good analytical and problem-solving abilities.
- Ability to handle sensitive situations with professionalism and empathy.
- Familiarity with banking processes, UPI transactions, and fraud prevention (preferred).
- Proficiency in MS Office and customer support tools.
Brownie Points for:
Experience mentoring juniors or managing agency/vendor partners.
Exposure to credit or payment products and their risk/compliance nuances. Familiarity with predictive models (churn or upsell propensity) and large-scale marketing automation.
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Fintech
Company
Jupiter (Jupiter Money)Fintech
Bengaluru, India
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