Fraud and Risk Associate

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What can you expect in a Fraud and Risk Associate role with TaskUs:

The Fraud and Risk Associate will  primarily be responsible for managing the  Fraud Risk and Cyber Risks of a campaign. This  generally covers Identifying the Fraud  Risks, recommend and implement preventative and detective controls, manage all fraud-related risks across operations and support teams, and monitor key controls for the detection and continuous audit of fraud risks. 

Key Responsibilities:

• Conduct Risk Assessments and other Risk Management related activities.

• Ensure alignment of Security Controls to Regulatory Standards.

• Conduct investigation and assist in litigation as needed.

• Partner with both operations and clients to strengthen security controls.

• Conduct reviews for the identification of fraud risks, and recommend controls for the detection and prevention of fraud.

• Completes assignments as directed by the Fraud Prevention and Audit team.

• Must stay current with new fraudulent activities that may breach TaskUs' security measures.

• Recommend new technologies for fraud detection and prevention.

•  Develop internal control and governance procedures to ensure minimal risk of fraud.

• Evaluate TaskUs and client applications for separation of duties issues and general internal control deficiencies which may contribute to fraud risk.

• Provide reporting from continuous audit/monitoring initiatives once fraud risks and controls are mapped.

• Generate comprehensive reports detailing findings, investigations, and recommendations for stakeholders, including management.

• Provide Site VPs and stakeholders with a high-level overview of the overall Fraud and Risk landscape, including but not limited to, Risk Assessment status updates, investigation results, and campaign risk profiles.

• Work with IT groups and InfoSec teams for the implementation of security solutions/options and user activity monitoring controls

• Provide Fraud incident response support and fraud investigation

• Participate in fraud mapping exercises and continuous audit processes.

• Maintain and update relevant system and process documentation and develop ad-hoc reports as needed.

• Perform a variety of other fraud and risk-related tasks.

• Perform necessary functions as needed by Management

• Provide necessary assistance to the associates and peer analysts as a team player

Required Qualifications: 

• At least 1-2 years of audit and risk experience; at least one of those years focused on fraud prevention and detection.

• Familiar with a variety of the field's concepts, practices, and procedures.

• Interest in the pursuit of an industry recognized fraud, audit or security certification is preferred, such as CFE, CIA or CISA.

• A demonstrated wide degree of creativity and latitude is expected in order to best align internal fraud controls with the business needs, and to ensure that operational efficiencies and client satisfaction are duly considered.

• Sound technical writing, documentation, and communication skills are required.

• Proficiency with understanding of enterprise, network, system and application level security issues.

• Understanding of the system hardening processes, tools, guidelines and benchmarks.

• Experience with DLP and fraud detection technologies.

• Candidates should have excellent project management skills with the ability to self-start projects.

• Ability to handle sensitive and/or confidential material and information with suitable discretion.

• Excellent interpersonal skills and a professional demeanor.

• BPO contact center experience preferred, but not required.

Education / Certifications:

• Bachelor’s Degree in Information Technology, or any IT / Computer-related course.

Work Location / Work Schedule / Travel: 

• Work Setup: Work from Home (onsite as needed)

• Work Schedule: Mid Shift (TBC exact time)

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.