Freight Coordinator
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What you'll do
- Coordinate Same Day and Premium Services freight movements from booking through to delivery
- Allocate and coordinate jobs with drivers, subcontractors and service providers
- Monitor freight movements and proactively manage delivery performance throughout the day
- Track consignments and ensure service commitments are achieved
- Communicate with customers, drivers and operational teams to provide timely updates and manage expectations
- Manage operational disruptions, delays and service issues while identifying effective solutions
- Prepare customer quotes and process bookings accurately and efficiently
- Respond to customer enquiries via phone and email in a professional and timely manner
- Manage inbound customer enquiries through dedicated phone queues, ensuring prompt and effective resolution of requests and service issues
- Conduct outbound calls to customers, drivers, subcontractors and internal stakeholders to coordinate freight movements and provide service updates
- Manage incoming emails, customer enquiries and service requests through Salesforce, ensuring cases are actioned, updated and resolved within service expectations
- Ensure Proof of Delivery and operational documentation is completed accurately
What they're looking for
- Strong customer service and stakeholder management skills
- Excellent communication skills with the ability to build relationships across all levels
- Strong problem-solving skills and the ability to make decisions under pressure
- High attention to detail and excellent organisational skills
- Ability to manage multiple priorities in a time-sensitive environment
- Proficiency using Microsoft Office and operational systems
- A proactive, team-focused approach with a commitment to delivering exceptional service
Nice to have
- Previous experience in transport, logistics, courier, freight forwarding or a fast-paced operational environment
- Experience coordinating deliveries, dispatching, scheduling or allocating work is highly regarded
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
About the Role
Team Global Express is seeking a Freight Coordinator / Same Day Consultant to join our Melbourne Airport team in a permanent full-time role. This is a fast-paced operational role responsible for coordinating urgent and time-critical freight movements across our Same Day and Premium Services network. Working closely with customers, drivers, subcontractors and internal teams, you will ensure freight is collected and delivered safely, efficiently and on time while providing exceptional customer service throughout the delivery process.
Key Responsibilities
- Permanent full-time position. Monday to Friday, 8:00am to 4:00pm.
- Coordinate Same Day and Premium Services freight movements from booking through to delivery
- Allocate and coordinate jobs with drivers, subcontractors and service providers
- Monitor freight movements and proactively manage delivery performance throughout the day
- Track consignments and ensure service commitments are achieved
- Communicate with customers, drivers and operational teams to provide timely updates and manage expectations
- Manage operational disruptions, delays and service issues while identifying effective solutions
- Prepare customer quotes and process bookings accurately and efficiently
- Respond to customer enquiries via phone and email in a professional and timely manner
- Manage inbound customer enquiries through dedicated phone queues, ensuring prompt and effective resolution of requests and service issues
- Conduct outbound calls to customers, drivers, subcontractors and internal stakeholders to coordinate freight movements and provide service updates
- Manage incoming emails, customer enquiries and service requests through Salesforce, ensuring cases are actioned, updated and resolved within service expectations
- Ensure Proof of Delivery and operational documentation is completed accurately
- Work closely with branches, account managers and operational teams to deliver outstanding service outcomes
- Maintain accurate records within internal systems and operational platforms
- Follow company procedures and promote a strong commitment to safety and compliance
What You’ll Bring
- Previous experience in transport, logistics, courier, freight forwarding or a fast-paced operational environment (preferred but not mandatory)
- Experience coordinating deliveries, dispatching, scheduling or allocating work is highly regarded
- Strong customer service and stakeholder management skills
- Excellent communication skills with the ability to build relationships across all levels
- Strong problem-solving skills and the ability to make decisions under pressure
- High attention to detail and excellent organisational skills
- Ability to manage multiple priorities in a time-sensitive environment
- Proficiency using Microsoft Office and operational systems
- A proactive, team-focused approach with a commitment to delivering exceptional service
About Team Global Express
Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/.
Why TGE
We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.
What we offer
Competitive salary above industry standards
Upskilling, training, mentoring and more to support your career development journey
Fun and practical employee perks and discounts
Flexible work, including work from home
Inclusive parental leave policy that supports all parents & carers
Peer recognition awards acknowledge when you go above and beyond.
An inclusive workplace, works for everyone
We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.
Our recruitment process
Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.
Other things to note
When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.
During the recruitment process, please keep an eye on your junk emails and spam folders for updates.
TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.
Company
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