Front Desk Clerk
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What you'll do
- Act as the property liaison and provide guests and residents with information, responding to questions in person and over the phone.
- Process payments and deposits.
- Run reports and submit maintenance request forms to ensure office efficiency.
- Partner with your Property Manager and communicate frequently to address inquiries in a timely and professional manner.
- Prioritize customer satisfaction, address conflicts and solve problems promptly.
- Maintain workspace standards by keeping the front desk and surrounding reception area clean, organized, and welcoming.
- Oversee retail and inventory, which includes restocking the retail store, and tracking inventory levels.
- Manage guest reservations, coordinating check-ins, check-outs, and site assignments through the property management system.
- Act as a true team player by jumping in to assist other departments with tasks or special projects outside of standard front desk duties as needed.
What they're looking for
- High school diploma or equivalent experience.
- 1+ years of experience in customer service with exceptional customer service skills.
- Strong organizational skills and meticulous attention to detail.
- Computer literacy and the ability to learn new systems.
- A highly adaptable, team-oriented attitude with a willingness to assist wherever the property needs support.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career!
ELS is hiring for the position of Front Desk Clerk in Miami, Florida.What you’ll do:
Our Front Desk Clerks provide exceptional customer service to facilitate excellent and memorable guest and resident experiences.
Your job will include:
- Act as the property liaison and provide guests and residents with information, responding to questions in person and over the phone.
- Process payments and deposits.
- Run reports and submit maintenance request forms to ensure office efficiency.
- Partner with your Property Manager and communicate frequently to address inquiries in a timely and professional manner.
- Prioritize customer satisfaction, address conflicts and solve problems promptly.
- Maintain workspace standards by keeping the front desk and surrounding reception area clean, organized, and welcoming.
- Oversee retail and inventory, which includes restocking the retail store, and tracking inventory levels.
- Manage guest reservations, coordinating check-ins, check-outs, and site assignments through the property management system.
- Act as a true team player by jumping in to assist other departments with tasks or special projects outside of standard front desk duties as needed.
- Standard Shift: Full-time, weekend shifts required.
- Days Off: Tuesdays and Wednesdays.
- Flexibility: Must be willing and available to fill in or come in on scheduled days off if operational or business needs arise.
Experience & skills you need:
- High school diploma or equivalent experience.
- 1+ years of experience in customer service with exceptional customer service skills.
- Strong organizational skills and meticulous attention to detail.
- Computer literacy and the ability to learn new systems.
- A highly adaptable, team-oriented attitude with a willingness to assist wherever the property needs support.
In return for your excellent skills and abilities, we offer a comprehensive benefits package including: medical, dental, and vision plans, a generous 401(k) employer match, and paid vacations, holidays, and sick time.
We invite you to visit our web site at www.equitylifestyleproperties.com for additional information regarding our exceptional resort communities.
As an Equal Opportunity Employer, we welcome and thank all applicants.
Company
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