Front Desk Manager - Sheraton Heathrow Hotel

JOB SUMMARY

As a world-class leader in the travel industry, there’s no better place than Marriott International to make your mark. Joining us means becoming part of a global hospitality brand where people are at the heart of everything we do. We are seeking an experienced and passionate Front Desk Manager to lead our Front Office team at Sheraton Heathrow Hotel, ensuring exceptional guest experience and operational excellence.

We’ll support you in and out of the workplace by offering:
•    Competitive rate of pay £30,900
•    Upsells and guest referral incentives uncapped!
•    Complimentary car park - worth up to 1,300.00 p/a
•    Complimentary uniforms/free dry cleaning - worth up to 1,000.00 p/a
•    Dental and Eye care benefits worth up to 1,000.00 p/a
•    Paid meal break and free meals on duty 
•    Team-spirited co-workers
•    Encouraging management
•    Wellbeing programs
•    Learning and development opportunities
•    Discounts on hotel rooms, gift shop items, food and beverage
•    Recognition programs
•    Inspiring career mentors
•    Friendly a vibrant team atmosphere
•    Graduate programs (subject to eligibility)
•    Network of inspiring business leaders that support development and endless opportunities
•    Travel the world with the #1 leader in hospitality (Global Transfers)
 

The Impact You’ll Make
Are you a passionate hospitality professional who thrives on creating memorable guest experiences and inspiring high-performing teams? We're looking for an experienced Front Desk Manager to assist our Front Office Manager and Assistant Front Office Manager to ensure every guest receives a warm welcome and outstanding service from arrival through to departure.
In this key leadership role, you will drive service excellence, support the development of the team, and work collaboratively across departments to deliver seamless hotel operations.
 

What You’ll Do
•    Reporting Line: This position reports directly to the Assistant Front Office Manager and Front Office Manager and works closely with all operational departments to ensure exceptional guest experiences and seamless hotel operations.
•    Lead and manage daily Front Desk operations.
•    Coach and develop Front Office associates.
•    Ensure efficient guest check-in and check-out processes.
•    Handle guest complaints and service recovery.
•    Monitor VIP arrivals, room allocations, and special requests.
•    Ensure compliance with Marriott policies and cash handling procedures.
•    Collaborate with Housekeeping, Reservations, Engineering and Security
 

What We’re Looking For
•    Previous Front Office leadership experience.
•    Strong knowledge of hotel Front Office operations.
•    Excellent communication and customer service skills.
•    Opera PMS knowledge preferred.
•    Strong problem-solving and decision-making skills.
•    Flexibility to work shifts, weekends and holidays.
You’re Welcome Here
Our highest priority is making you feel as welcome as our guests. At Marriott International, you'll be appreciated, supported, and provided with opportunities to grow and develop your career.