Front Office Executive
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What you'll do
- Manage the daily operations of the front office and guest services teams
- Ensure that all guests receive outstanding service
- Manage check-in and check-out processes
- Resolve guest concerns
- Lead a team of front desk agents and guest service representatives to meet the hotel’s service standards
What they're looking for
- Experience managing daily operations of front office and guest services teams
- Ability to lead a team of front desk agents and guest service representatives
- Experience with check-in and check-out processes
- Proven ability to resolve guest concerns
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will manage the daily operations of the front office and guest services teams, ensuring that all guests receive outstanding service. You will manage check-in and check-out processes, resolve guest concerns, and lead a team of front desk agents and guest service representatives to meet the hotel’s service standards. As a Front Office / Guest Service - Supervisor / Team Leader, you’re not just managing daily front office operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Company
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