Fulfillment Consultant, PMG
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What you'll do
- Monitor incoming leads via email, hahdmin, and Ivinex; maintain clear communication with points of contact using accurate, up-to-date templates.
- Track upcoming, ongoing, and past services via Slack and a follow-up/confirmation calendar.
- Generate orders in Hahdmin/Simplify and book qualified crews that meet service and cost requirements.
- Prepare and send accurate quotes and estimates.
- Conduct crew confirmation calls (day-before and day-of check-ins), and flag jobs at risk of running long.
- Attach required crew documentation (e.g., bill of lading) to orders, and process invoices as needed.
- Respond to all inquiries within a 2-hour window.
- Support other roles/departments duties as needed.
- Build a strong understanding of our Moving Service Provider (MSP) network.
- Focus on converting leads into booked orders while minimizing discounts and claims tied to MSP issues.
- Handle incoming and outgoing calls professionally, helping customers choose the right moving solution.
- Support MSP recruitment and development.
What they're looking for
- 2+ years of US Customer Service experience is required.
- Strong communication and rapport-building in English language skills.
- Proficiency with Microsoft Office and/or Google Workspace.
- Detail-oriented, organized, and goal-driven, with solid problem-solving skills.
- Comfortable with basic math and clear, professional written communication.
- Able to work full-time scheduled hours, including overtime as needed.
- Comfortable with extended periods of sitting, typing, and phone-based communication.
- Working headset and camera for calls and virtual meetings.
- Professional appearance appropriate for a remote office role.
- Workspace: A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload
Nice to have
- Experience in the Moving or Relocation Industry is preferred.
- Experience in Escalated or High-level customer support is preferred.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by
1) providing the best services for homebuyers
2) led by advantaged underwriting in insurance
3) to protect the whole home.
As a leader in the home services software-as-a-service (“SaaS”) space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies.
In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED.
Job Title: Fulfillment Consultant
Location: Colombia
Workplace Type: Remote
This role is employed through RemoFirst, Porch Group's Employer of Record partner in Colombia. Your employment will be legally administered through RemoFirst, while your day-to-day work is led by Porch Group.
Job Summary
The future is bright for the Porch Group, and we’d love you to be a part of it as a Fulfillment Consultant
The Fulfillment Consultant manages the full lifecycle of corporate relocation and commercial move requests, from lead intake through booking. This includes confirming service details, checking crew availability, generating accurate quotes, and coordinating with crews and points of contact to ensure smooth, on-time execution. The role also stays current on Full-Service department policies and may support sales consultant duties as needed.
What You Will Do As A Fulfillment Consultant
- Monitor incoming leads via email, hahdmin, and Ivinex; maintain clear communication with points of contact using accurate, up-to-date templates.
- Track upcoming, ongoing, and past services via Slack and a follow-up/confirmation calendar.
- Generate orders in Hahdmin/Simplify and book qualified crews that meet service and cost requirements.
- Prepare and send accurate quotes and estimates.
- Conduct crew confirmation calls (day-before and day-of check-ins), and flag jobs at risk of running long.
- Attach required crew documentation (e.g., bill of lading) to orders, and process invoices as needed.
- Respond to all inquiries within a 2-hour window.
- Support other roles/departments duties as needed.
- Build a strong understanding of our Moving Service Provider (MSP) network.
- Focus on converting leads into booked orders while minimizing discounts and claims tied to MSP issues.
- Handle incoming and outgoing calls professionally, helping customers choose the right moving solution.
- Support MSP recruitment and development.
- Represent the organization's vision and values, and take on other duties as assigned
What You Will Bring As A Fulfillment Consultant
- 2+ years of US Customer Service experience is required.
- Experience in the Moving or Relocation Industry is preferred.
- Experience in Escalated or High-level customer support is preferred.
- Strong communication and rapport-building in English language skills.
- Proficiency with Microsoft Office and/or Google Workspace.
- Detail-oriented, organized, and goal-driven, with solid problem-solving skills.
- Comfortable with basic math and clear, professional written communication.
- Able to work full-time scheduled hours, including overtime as needed.
- Comfortable with extended periods of sitting, typing, and phone-based communication.
- Working headset and camera for calls and virtual meetings.
- Professional appearance appropriate for a remote office role.
- Workspace: A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload
What You Will Get Supporting Porch Group
Monthly Salary: COP 3,200,000.00 to COP 3,400,000.00
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What’s next?
Submit your application below and our Talent Acquisition team will be reviewing your application shortly! If your resume gets us intrigued, we will look to connect with you for a chat to learn more about your background, and then possibly invite you to have virtual interviews. What's important to call out is that we want to make sure not only that you're the right person for us, but also that we're the right next step for you, so come prepared with all the questions you have!
Company
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