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Jobs / Customer Service Team Lead in United Kingdom
6 days ago
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Footasylum·6 days ago
6 days ago

Full Time Store Supervisor

Sheffield, United KingdomMid · 2-5 yearsCustomer Service Team Lead

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Must-have skills for this role

  • team management
  • customer service
  • communication
  • organisation

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What you'll do

  • Oversee Retail staff’s work in the Store environment
  • Monitor employee activity
  • Solve problems at a day-to-day level
  • Assist customers when needed
  • Support the Store Manager to ensure the team maximise sales
  • Have a service-first mentality
  • Adhere to best practices as per company expectations
  • Ensure the shopping experience to our customers

What they're looking for

  • The successful candidate must have passion for Fashion Retail and our company ethos
  • Experience in managing and motiving a team of Sales Assistants
  • Be able to work independently, as well as part of a team
  • Strong verbal and written skills
  • Be able to work in a fast-paced environment
  • Efficient and highly organised with a customer focused attitude

Nice to have

  • You will have ideally worked previously in Fashion Retail

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

Store Supervisor (Full-Time)

📍 Location: Meadowhall Store

📅 Contract: 40 hours per week

Description

We are hiring for a Full-Time Store Supervisor to join one of our exciting stores based in Meadowhall.

There’s an established team in place, and you will be working directly with them to help create the best customer shopping experience possible. Footasylum is a business that believes in our front-end retail staff.

The primary function of a Supervisor is to oversee Retail staff’s work in the Store environment. You will be in charge of monitoring employee activity, solving problems at a day-to-day level and assisting customers when needed.

You will be working in a thriving store and day to day your tasks will be different. Part of this will include supporting the Store Manager to ensure the team maximise sales, have a service-first mentality, adhere to best practices as per company expectations and overall ensure the shopping experience to our customers.

We invest in our training and development and this role will be no different. Our aim is to continue to build and create an environment where our employee can achieve, develop, and progress. You will be supported in your journey, and we will celebrate with you, every step of the way. Regular 1-2-1’s, training, and support will be available but most importantly, you will be given all the tools to help you thrive and feel empowered on your journey with us.

We also have a track record of progression, support, and training. We have a plethora of examples across our teams where people have progressed upwards or into completely new opportunities within the business. Ultimately your development is paramount to us, and we want to help support you to achieve your goals

Why Footasylum?

We’ve been on a journey, growing significantly over the last few years. We are vibrant, engaged and performing well. Innovation is key to our business, and we have been looking at how we deliver value to our wider Retail estate.

We want to create a place for colleagues to do their best work, and you will have the opportunity to influence our decisions, help define Retail standards across the Estate and contribute to a happy and healthy working environment.

About you:

  • The successful candidate must have passion for Fashion Retail and our company ethos

  • You will have ideally worked previously in Fashion Retail

  • Experience in managing and motiving a team of Sales Assistants

  • Be able to work independently, as well as part of a team

  • Strong verbal and written skills

  • Be able to work in a fast-paced environment

  • Efficient and highly organised with a customer focused attitude


Diversity:

We recognise and value the importance of diversity to help make sure we have lots of different perspectives when we are providing services to our colleagues and customers. We know that this will help us build a great service, which our customers will love. This is great news for our business. Diversity for us is also, importantly, about building happy teams full of people that want to learn and want to be inspired by each other and our different experiences.

Recruitment process:

We review applications on an individual basis, and if we feel you would be a good fit we’ll invite you for a face-to-face chat about the role, and to see if we’re a good fit for you.

We value open and honest conversations and collaboration, giving you a chance to learn about what we are doing in an informal and friendly environment. We want to know about you, and why you feel this is the opportunity for you.

Company

Footasylum
Sheffield, United Kingdom

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Footasylum's careers site·first seen 14 Sept 2026·last verified 14 Sept 2026·How we source jobs

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