General Manager

Sales & Revenue Growth:Achieve sales targets for Rooms, Banquets, and Food & Beverage.Work closely with the sales team to acquire and retain corporate clients.Maximize revenue through yield management programs and innovative sales strategies.Monitor daily business reports and take action accordingly.Ensure monthly financial outlooks for all revenue-generating departments.Guest Experience & Service Quality:Handle guest complaints and ensure customer satisfaction.Implement strategies to improve service quality and maintain high standards.Work closely with department heads to enhance operational efficiency.Ensure smooth coordination between departments for seamless operations.Human Resource Management:Act as the final decision-maker for hiring key staff in consultation with management.Manage and develop the Hotel Executive team to ensure career progression.Lead the training and development of employees to maintain high service standards.Business Planning & Cost Control:Lead all aspects of business planning and strategy development.Develop and implement cost-saving measures while maintaining quality.Ensure monthly inventory management across all departments.Assist in procurement of operating supplies and equipment and negotiate with third-party vendors.Leadership & Accountability:Provide effective leadership to the hotel team.Take ownership of departmental responsibilities and ensure smooth execution of all functions.Be accountable for profitability, revenue targets, and guest satisfaction goals.