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Jobs / Customer Service Manager in Canada
3 months ago
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Mitacs·3 months ago
3 months ago

Director, Programs & Service Experience

Vancouver, CanadaFull-timeSenior · 10-15 yearsCustomer Service Manager

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About this role

Do you have what it takes?

We're looking for a Drainage Investigation Engineer to join the Auger Team, covering Birmingham and the surrounding areas. As part of the role, you'll be trained to carry out subsidence investigations alongside a range of drainage investigations.

 

Benefits

  • Total package worth between £36,412 - £42,122, dependent on previous experience. This includes a discretionary annual bonus and a generous 5.5% pension contribution.
  • Working Hours are 42.5 Hours, Monday to Friday which includes your travel time door to door.
    We don’t typically work weekends, but voluntary overtime during the weekend is available, paid at time and a half. 
  • 22 Days Annual Leave + 8 Statutory Bank Holidays - annual leave increases with length of service.
    Westfield Health Cash-back Plan, giving you access to services such as dental care, optical care, physiotherapy and a 24 Hour GP, including coverage for your children and gym discounts.
  • A focus on training, development and career progression.
  • A fully equipped vehicle, mobile phone, fuel and trade cards so you can stock up when you need
  • Auger has awarded an annual cost of living rise which for the past 5 years has exceeded the national average.

 

Financials

  • Starting Salary - £32,381 - £37,793 dependent on experience
  • Annual Bonus - approx £2000 - £2500
  • 5.5% Pension Contribution - approx £1781 - £2079


A little about Auger 

We provide drainage, water mains and subsidence services across the UK, doing 'whatever it takes' for our customers. 95% of our people say they feel valued, and 81% rate us 8+ when asked how likely they are to recommend Auger as a workplace. That's why we're recognised as a Platinum level Investors in People organisation, alongside the top 2% of UK employers.

 

The role

  • Independently investigate drainage systems and recommend appropriate repairs
  • Learn and carry out subsidence investigations, including identifying potential causes and gathering relevant information and evidence
  • Logically establish ownership and the cause of the customer's issue
  • Confidently talk our customer through the works, giving them peace of mind
  • Complete trial holes to locate foundations and collect soil & root samples
  • Communicate proactively with our Field Operations Team at HQ
  • Work effectively with other engineers in our team as required 

 

Preferred experience

  • Use of CCTV camera (recording and labeling)
  • Use of CAT scanner in order to identify buried services and to trace/locate the drainage system by use of sonde
  • Reinstatement of various different domestic surface types including; paving slabs, block paving, cold lay tarmac, concrete, etc.
  • Ability to complete small repairs - Replacement of gullies, restbends, small sections of shallow pipework
  • Prior experience of completing trial holes 

 

You'll be a great fit for Auger if

  • You are great at caring for customers
  • You are confident in finding solutions and overcoming unforeseen challenges
  • You take pride in the high standard of your work
  • You are enthusiastic, self-motivated and like to take ownership
  • You are looking for a stable place to build a long-term career
  • You have a clear DBS & driving licence

 

Our interview process 

  • Stage 1 - Short 15 min phone call with our HR team
  • Stage 2 - Interview with management via Teams

 

For further information please visit our Indeed profile;

https://www.indeed.co.uk/cmp/Auger-Site-Investigations-Limited

Company

Mitacs
Vancouver, Canada

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Mitacs's careers site·first seen 20 Jun 2026·last verified 21 Sept 2026·How we source jobs

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