MSI Pharma·4 months ago
4 months ago
Global CRM Programme Lead
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What you'll do
- Own the global CRM programme vision, roadmap, design, and rollout strategy, working closely with business and IT leadership
- Co-lead programme governance and coordinate multiple global workstreams
- Act as a bridge between senior leadership, regional teams, and external partners, ensuring alignment and informed decision-making
- Engage with regional and local teams to ensure business needs are incorporated into the global solution
- Ensure business requirements, process mapping, customer journeys, and end-user adoption are central to the implementation
- Serve as the primary point of contact for business and functional stakeholders regarding CRM evolution and transformation
- Drive delivery of programme milestones on time and within budget, proactively managing risks and dependencies
- Lead and support change management activities, including alignment with other global initiatives
- Provide clear, concise programme updates and recommendations to senior leadership
What they're looking for
- Proven track record leading global business or functional transformation programmes
- Extensive experience working in global and cross-regional environments, with strong cultural awareness
- Excellent programme and project management skills, including governance, planning, and execution
- Strong communication and stakeholder management skills, with the ability to influence senior leadership
- Demonstrated experience in change management within large, complex organisations
- Strong problem-solving, prioritisation, and decision-making capabilities
- Fluent in English
- Bachelor’s degree required
Nice to have
- CRM programme experience is highly desirable, but not mandatory
- Master’s degree preferred
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Location: Brussels Region, Brussels
Engagement: Freelance (hourly rate available €)
Contract duration: Possible June 2026 - June 2028 duration
We are supporting a leading biopharmaceutical client as they prepare a major transformation of their global CRM landscape. The CRM platform is a critical, enterprise-wide system used by field-based teams worldwide to manage stakeholder engagement, orchestrate information flows, and capture insights. It serves as a single source of truth for engagement data, enabling strategic execution, analytics, and long-term asset success.
As Global CRM Programme Lead, you will co-lead this multi-year global transformation alongside senior business and IT stakeholders. You will set the programme ambition, define and execute the roadmap, lead vendor selection, drive platform design, and ensure a successful global rollout. This role requires strong leadership, stakeholder influence, and proven experience delivering complex global programmes.
Key Responsibilities:
- Own the global CRM programme vision, roadmap, design, and rollout strategy, working closely with business and IT leadership
- Co-lead programme governance and coordinate multiple global workstreams
- Act as a bridge between senior leadership, regional teams, and external partners, ensuring alignment and informed decision-making
- Engage with regional and local teams to ensure business needs are incorporated into the global solution
- Ensure business requirements, process mapping, customer journeys, and end-user adoption are central to the implementation
- Serve as the primary point of contact for business and functional stakeholders regarding CRM evolution and transformation
- Drive delivery of programme milestones on time and within budget, proactively managing risks and dependencies
- Lead and support change management activities, including alignment with other global initiatives
- Provide clear, concise programme updates and recommendations to senior leadership
- Proven track record leading global business or functional transformation programmes
- Extensive experience working in global and cross-regional environments, with strong cultural awareness
- Excellent programme and project management skills, including governance, planning, and execution
- Strong communication and stakeholder management skills, with the ability to influence senior leadership
- Demonstrated experience in change management within large, complex organisations
- Strong problem-solving, prioritisation, and decision-making capabilities
- CRM programme experience is highly desirable, but not mandatory
- Fluent in English
- Bachelor’s degree required
- Master’s degree preferred
Company
MSI Pharma
Belgium
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