Global Key Account Excellence Manager
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What you'll do
- Coordinate the day-to-day operational management of assigned global key accounts
- Build and maintain strong customer relationships and support new business opportunities
- Coordinate rates, tenders, offers, and trade lanes across the global network
- Prepare and manage KPIs, QBRs, customer reporting, and performance analyses
- Ensure accurate data, effective processes, and proper documentation across systems
- Coordinate customer-specific IT, reporting, and operational solutions
- Drive cross-functional collaboration between customers, countries, products, and internal teams
- Support customer trainings, webinars, and other account-related activities
- Provide backup support to the respective Global Key Account Manager
What they're looking for
- Several years of experience in freight forwarding, logistics, or operational key account management
- Strong knowledge of sea and air freight operations, including LCL/FCL, trucking, rates, and surcharges
- Experience in global customer coordination and working across international, cross-functional teams
- Strong analytical, reporting, and system/process management skills
- Excellent communication skills, with a proactive, resilient, and solution-oriented mindset
- Fluent in English; additional languages are an advantage
- Proficient in Microsoft Office and comfortable working with digital tools and systems
- Willingness to travel occasionally
Nice to have
- Experience with automotive or industrial customers is a plus
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Shaping the Future of Logistics- Your Career Starts at Röhlig
Whether it’s sea freight, air freight, or contract logistics, at Röhlig Logistics you’ll help create tailor-made solutions that move the world forward. As a global, family-owned company founded in Bremen, Germany in 1852, we’ve built our reputation on reliability and trusted partnerships.
Join our international team of more than 2,700 colleagues across 35+ countries and collaborate on exciting projects for customers around the world. You’ll work in a supportive, trust-based, and collaborative environment that values open communication and empowers you to share your ideas and grow professionally. At Röhlig, we’re committed to helping you build a long-term career while maintaining a healthy work-life balance — because we believe success is best achieved together.
As a Global Key Account Excellence Manager (m/f/d), you support the development and operational management of global key accounts, with a focus on automotive and industrial customers. You act as a central interface between customers, Röhlig country organizations, operational teams, products, and management, ensuring efficient processes, strong customer satisfaction, and sustainable account performance.
What you will do:
- Coordinate the day-to-day operational management of assigned global key accounts
- Build and maintain strong customer relationships and support new business opportunities
- Coordinate rates, tenders, offers, and trade lanes across the global network
- Prepare and manage KPIs, QBRs, customer reporting, and performance analyses
- Ensure accurate data, effective processes, and proper documentation across systems
- Coordinate customer-specific IT, reporting, and operational solutions
- Drive cross-functional collaboration between customers, countries, products, and internal teams
- Support customer trainings, webinars, and other account-related activities
- Provide backup support to the respective Global Key Account Manager
What you bring:
- Several years of experience in freight forwarding, logistics, or operational key account management
- Strong knowledge of sea and air freight operations, including LCL/FCL, trucking, rates, and surcharges
- Experience in global customer coordination and working across international, cross-functional teams
- Strong analytical, reporting, and system/process management skills
- Excellent communication skills, with a proactive, resilient, and solution-oriented mindset
- Fluent in English; additional languages are an advantage
- Proficient in Microsoft Office and comfortable working with digital tools and systems
- Experience with automotive or industrial customers is a plus
- Willingness to travel occasionally
What we offer you:
- A family-owned company in a multicultural working environment, with strong family values, flat hierarchies, and short decision-making processes
- Professional development opportunities combined with sustainable career planning, including talent development programs and potential international assignments
- An attractive compensation package, including holiday allowance, childcare allowance, company pension scheme with employer contribution, and occupational disability insurance
- Subsidized fitness opportunities through our partner network
- 30 days of annual leave, plus an additional day off on your birthday
- Work-life and family support in cooperation with an external service provider
- Company bike leasing options
Apply now and shape the future of logistics with us!
For further information about the position or the application process, please reach out to Alisa Arfmann (HR Specialist) alisa.arfmann@rohlig.com.
More information on www.rohlig.com.
About the recruitment process:
Please note that only applications submitted through our application portal will be considered. Applications and resumes sent via email will not be reviewed. We kindly ask you to use the provided link in the job advertisement.
We work continuously for more diversity and inclusion throughout the organization. We encourage all qualified candidates to apply.
Company
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